3ds max 2024.1 Fail to load OmniverseMaxPlugin.dll

cin · June 30, 2023, 1:22pm

Omniverse: Fail to load C:\Users\vovap\AppData\Local\ov\pkg\3dsmax-connector-201.1.0\Max2024\Plugins\OmniverseMaxPlugin.dll

Date/Time: 2023-06-30 23:17:40 +10:00
Application: 3dsmax.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: Maxscrpt.dll
Exception Address: 0x00007ffef34eaba0
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 7ffeaec2d8d0

System information
3ds max 2024.1 Build 26.1.0.2270
64-bit Windows 11 Pro 64-bit (6.2, Build 9200)
AMD Ryzen 7 4700G with Radeon Graphics (16 CPUs), ~3.6GHz
32768MB RAM
NVIDIA GeForce RTX 3060 Drivers 31.00.0015.3640
2560 x 1440 (32 bit) (75Hz)

juma · July 10, 2023, 2:58am

Hello cin,
This is a strange problem. In my test, Max 2024.1 works well with Omniverse 3DS Max Connector. I guess it is something goes wrong with the settings of 3DS Max. How about you rename two 3DS Max folders and try again.
C:\Users\user name\AppData\Local\Autodesk\3dsMax\2024 - 64bit
C:\Users\user name\Documents\3ds Max 2024
You can rename the above two folders. Then 3DS Max will generate right settings.
If it does not work for you, you can delete the new generated folders and rename your folders back.

cin · July 10, 2023, 1:56pm

I reinstall Windows. Install 3ds max 2024.1 and connector. Not help.

juma · July 11, 2023, 2:06am

You do not have to reinstall Windows and Max 2024.1. You can uninstall Connector and make sure Max runs well.
You do not have to go to Launcher. You can go the the installation path of Connector in the above picture. At the root of Connector, you can run MaxSetup.exe to uninstall Connector.
Maybe you have one old Max Connector on disk. You can run UninstallOld.exe which is at the same path as MaxSetup.exe.
And please run UninstallOld.exe with Admin. It will help remove old Connector.
After uninstallation with MaxSetup.exe and UninstallOld.exe, you can run Max and quit. Then you can install Connector again with MaxSetup.exe.

juma · July 11, 2023, 3:00am

If you formatted disk when installing Windows, it will not be the issue with old Connector. If not formatting disk, it could relate to old Connector.

cin · July 11, 2023, 5:07am

Which new version of connector available? I have 3dsmax-connector-201.1.0 for 3ds max 2024.1.
It not work on fresh installation of 3ds max 2024.1 which installed on fresh Windows 11.

cin · July 11, 2023, 5:45am

Try on not development machine. May be it work only on your computer.

juma · July 12, 2023, 8:11am

You could be right. It may relate to Windows 11. I will find out a way to test it.

juma · July 13, 2023, 1:29pm

I tested it on Windows 11 virtual PC. It runs well. Need think more on why it fails on your side.

juma · July 14, 2023, 1:14am

Hi Cin,
Do you have other plugins installed except the default things in Max 2024.1?

cin · July 14, 2023, 4:37am

No, I not install any plugins.
My order of actions:

Install Windows
Install 3ds max
Install Omniverse
Install 3ds max connector

juma · July 14, 2023, 12:45pm

Hi Cin,

DId you run Max before installing Omniverse? BTW, Do you mean Omniverse Launcher?

juma · July 17, 2023, 6:42am

Hi cin,
Thank you very much!

juma · July 17, 2023, 7:47am

Hi Cin,
Can you tell me which one is Russian?

juma · July 17, 2023, 8:43am

Could be русский

cin · July 17, 2023, 8:47am

Russian is Русский

juma · July 17, 2023, 8:53am

Get it. Thank you!

juma · July 19, 2023, 1:19am

Hi Cin,
I tested with Windows Russian and Japanese. But I did not reproduce the problem. I guess it could be special build of 3DS Max, e.g. Max for Russian.

cin · July 19, 2023, 11:24am

Solution: Enable UTF-8 support in Region Settings window.

system · August 2, 2023, 11:25am

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