Academy Self-Paced All Access Pass showing inactive

Learning and Certification Teaching & Curriculum Support
1

Hello,

I purchased the Academy Self-Paced All Access Pass on 4/13 and was having a good experience accessing an InfiniBand class until 4/18 when I accessed the site from another location / computer, when it showed my pass status as being inactive. Since then I have returned to my original computer and still show my pass status as inactive. I have tried deleting cookies, using incognito, on three different browsers but all show my pass status in the inactive state. Does anyone have any advise they can share on what might be the issue? Thanks in advance, Peter

2

Hi @pete72,

I suggest opening a case with the DLI team. Support for DLI Issues

3

Hi TomNVIDIA,

I opened support case 01127800 on 4/19.

On 4/23 I got the following response:

"Hi, thanks for reaching out and letting us know about the issue.

Our team is currently investigating this. We apologize for the inconvenience and appreciate your patience.

We’ll get back to you as soon as we have an update or a resolution"

I have not received and update since and it still shows my all access pass as inactive.

Any suggestions?

Thank you,

Peter

4

Exactly the same experience here.

5

I drop in here, to report the problem.
I also opened the ticket.

Waiting.

6

I just signed up for the all-access pass. It’s showing inactive on my account. I was sent a coupon code. Does that need to be be entered somewhere in my profile to activate the pass? I haven’t seen any instructions to that effect.

If not, then I’m probably experiencing the same issue here. I opened a ticket.