Adobe Photoshop Crashing when using Tesla P4

Hi to all

I have recently installed a bunch of VDAs which will be used to work with Adobe creative Cloud products. I recognized when I triy to open a various picture (BMP, PNG or JPG…), adobe keeps crashing. I have found out that disabling hardware GPU usage for Photoshop makes this problem disappear.

I have tested Photoshop on my local Windows 10 with an older Quadro, and the problem didn’t occur.


  • Citrix virtual Desktops VDA 2103
  • NVIDIA GRID 12.2 latest drivers (P4-2B profile)
  • VMware ESXi 6.7 latest Patches Build 17700523
  • Windows 10 Version 21H1
  • Photoshop 2021 latest Updates from today

I hope to find help here.

Thanks in Advance


we have the same problem with NVIDIA T4s.
Also 12.2 driver, VDA 2103 and ESXi 7.0 U2a.


Thanks for your feedback. Can you tell me if you had this problem before GRID 12?
My deployment is pretty new, so I cannot compare to earlier versions.

I think it started with an Photoshop update. vGPU 12.2 worked.