AGX Xavier M.2 (M key) screw issue

Please refer to this link for RMA: https://developer.nvidia.com/embedded/faq#rma-process

Thanks @Trumany.

I contacted Xenon, they seem to think they can deal with it so I’ve posted it to them. Presumably if that’s unsuccessful
they’ll handle the RMA.

I’d love to know what causes the problem. My Nano was fine.

Ta
Ben

Not sure about the root cause, you can check the feedback via vendor or online chat when process is done.

Just a guess, but probably a bad batch of screws and/or a new supplier. It happens.

@trumany

Hi,

I still don’t know what caused the tight screws on the Xavier. I returned it to Xenon, the Australian distributor. They removed and replaced the screws. I’m just hoping nothing has been damaged along the way through having to struggle with these 2 screws.

Close the issue if you like.
Cheers,
Ben