AI Workbench installer does not trigger UAC prompt and installation does not proceed on Windows 11

AI & Data Science NVIDIA AI Workbench
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The Full Local Install On Windows 11 Issue Brief:

  • The NVIDIA AI Workbench installer, when launched from a local drive on a Windows administrator account, does not trigger a User Account Control (UAC) prompt. The installation does not proceed, and no error messages are shown. All recommended troubleshooting steps (stopping NVIDIA services, ending processes, removing registry keys, uninstalling NVIDIA programs, rebooting) have been completed, but the issue persists.

The Full Local Install On Windows 11 Issue Description:

  • When attempting to install NVIDIA AI Workbench from a local drive on a Windows administrator account, the installer does not trigger a User Account Control (UAC) prompt. The installation does not proceed, and no error messages are displayed. All recommended troubleshooting steps have been followed, including stopping NVIDIA services, ending NVIDIA processes, removing registry keys, uninstalling NVIDIA programs, and rebooting. The issue persists.
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Hi docora

This may be a gap in our documentation in that we don’t properly emphasis what type of account to use for the Windows install.

The Desktop App should be installed as a user with admin privileges, not as an actual Windows admin account.

Questions

  1. Are you installing as a user with admin privileges or as an actual admin account?
  2. If you are installing as an admin account, what happens if you instead install as user with admin privileges?
  3. If you are installing as an admin account, why? That is, what’s your goal with this path?

Depending on how the admin account is configured, you may be skipping UAC automatically in that mode. See Microsoft documentation here.