Another case of failed NVIDIA AI Workbench installation

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Hi, I am unable to install NVIDIA AI Workbench. I have been looking for other solutions on the forum, but some of the proposed solutions do not work for me.

I attach the log in case you can see something:

main.log (24.5 KB)

Two possible errors are curious to me, especially the second one:

[2025-03-28 22:05:43.960] [info] (wsl-helper) has --no-distribution flag: false
[2025-03-28 22:05:43.960] [error] (introspect-os) windowsWslCheck stderr WSL:NOT:INSTALLED
[2025-03-28 22:05:43.961] [info] (introspect-os-channel) {
osHost: ‘win32’,
osSupported: true,
wslInstalled: false,
error: null
}

It seems to say wsl is not installed but that is not true.

[2025-03-28 22:05:48.020] [info] (install-wsl2) COMMAND dism.exe /online /enable-feature /featurename:Microsoft-Windows-Subsystem-Linux /featurename:VirtualMachinePlatform /all /norestart & echo %ERRORLEVEL% & exit /b 0
[2025-03-28 22:05:50.220] [info] (install-wsl2) error undefined

It says “error undefined”, but it ends with:

[==========================100.0%==========================]
La operación se completó correctamente.
0

Translated: The operation was successfully completed.

I have run the dism.exe command in a PowerShell admin console and it worked correctly.

On the other hand, I have Virtual Machine Platform checked and have tried uncheck, reboot, check, reboot.

So I’m at a dead end. Any help would be appreciated.

Kind regards.

Sorry you are having trouble.

What is your Windows OS and build number?

Hi. We just released an update.

Can you download the latest installer and try again?

You can find the installer here: Install, Update, and Uninstall AI Workbench on Windows — NVIDIA AI Workbench User Guide

Hi. Sorry for the late reply, I’ve been a bit busy these days.

Here is my Windows data:

Windows 11 Pro, Version: 23H2
Build number: 22631.5126
Windows feature experience pack: 1000.22700.1077.0

I tried to download and run the new installer. It seemed to work and it asked me to restart my computer.

But after restart, it started again from the beginning, enabling wsl, and asking to restart again, etc. I’m attaching the new log.

main.log (218.2 KB)

If you need any translation of the Spanish text, I can traslate it without any problem.

Thank you for your reply and I look forward to hearing from you soon.

P.S. I tried uninstalling and removing all but with the same results.

ok. this seems like a potential language pack issue.

will look at the logs.