The nVidia forums are sending mail from a known spam address…good times. I was able to get back into my account by disabling spamcop for a moment but trying to contact support requires you to log in…which if anyone elses emails are being blocked for the same reason means you just lost your account. Fragile, stupid…
Hello @anon27346185, Not sure I am understanding the issue here. The authentication email is not sent from the forums, this is sent from the Nvidia domain. Can you please provide more information? Maybe a screenshot will help.
As you can see from the log it is not sent from the nvidia domain it’s sent from an Amazon AWS server with an IP flagged as a spam source. While it might be tempting to dismiss since there is no “nvidia” in the log entry my email is mine alone. I do not field even tens of messages a day. When I try to log in here and it does the “use the link in the email we just sent” bit that is the entry from that activation email. I’ve hidden my email for obvious reasons.
Thanks for the reply. I don’t know what action can be taken on this end, as there are no other reports of this happening. Maybe you should submit this as a false positive to SpamCop.
How would you expect someone to report when they can’t login anymore to report it? That is the point of this post. The only reason I was able to report this is because I am my email server admin.
FYI when the notices for the forum are sent they are also not sent from the nvidia domain. => mx-out-01a.sea2.discourse.cloud.
Why would I report this as a false positive? The email is coming from an Amazon AWS instance which ARE spam servers 99% of the time. The action for the forums to take is to get an Amazon instance that doesn’t share an IP or don’t use 3rd party services.
I just told you in the first post I DISABLED the spamcop protection so the activation email would come through. Again I can do that because I am the server admin. Anyone using a 3rd party email will just have the activation links blocked if that provider is using block lists that include the server you are using and people will lose their accounts.
Well then be aware there are possibly a lot of people who can’t login because the account / login activation emails are blocked and without being able to log in they can’t report the issue. So you’ve got a nice catch 22.
Thanks, I find far too many things like this these days are designed with this catch22 like routine and if you’re one of the people caught by it you have no recourse but to lose your account. Which depending on the service in question can have negligible or massive repercussions.
Pushing a year and still nothing done to fix this…sad. Glad to see my post is helping others but anyone using 3rd party is still going to be locked out. I love how we have all this technology in general, nVidia is now one of the most insanely rich companies on the planet but they are still too cheap to run their own servers (using Amazon AWS) and don’t comprehend they’ve set up a fragile catch 22 for their users. I’d make the obligatory end rant statement but given the nearly 2 years of broken drivers…I’m far from done ranting hehe.
Well I just had a nice confirmation NOTHING has been done to address this. Need to “authenticate” to login, it sends me said email to “authenticate” and sure enough it’s still sent from an amazonses.com address blocked by spamcop. So log into my server, change my mail server config, restart, resend the idiotic confirmation, get it, reconfigure my email server, restart it, confirm my address…what a PITA…one of the richest companies in the world is too cheap to run their own servers…and from what I read about the 560 drivers (what I was logging in about) I’m about to be double screwed by nVidia…
I double checked with our authentication team on this. Their response was this; any emails getting blocked is something your provider needs to resolve.
You and one other person are the only folks reporting this issue with SpamCop out of tens of thousands of other people using our platforms.
I wish that there was something that I can do for you.
I am not the only one there are others in this thread. Your response shows you do not read the issue. I am my provider, it’s the ONLY way I can log in, because I am my email admin. If I used a third party provider I’d never SEE what was going on to report it. All people with third party issues know is the email never comes and they have lost their account. I’ve explained this several times but you keep prattling on completely oblivious to the facts with things like “I’m the only one” or “you’re posting so clearly it works” Meanwhile there ARE others out there experiencing this issue. Some fortunate enough to solve it like me, but again how many are not able to work around the issue? You initially said you’d monitor “social media” to see if anyone else is experiencing this but what a useless way to deal with things when you could have a contact/support that does not enable the catch 22. Instead you force people to bitc|-| on social media (if they have it or will) rather than address the issue, this site sends emails using an amazon server that is used for spam. Users have no recourse if affected because there is no way to report the issue without the account they are now locked out of…unless they are ALSO their own email provider like me.
I’d love to write this out more coherently but there is little point when you don’t read or comprehend what’s being reported. nVidia has created a catch 22 system for their forums, they do not run their own servers and force users if affected to turn to third parties to report it. Meanwhile I’m hoping for a driver fix when you guys can’t even figure out a basic login issue. i.e. If ever there was a reason to switch teams…this is it. There is clearly no support and drivers have been down hill since 525. Now my machine is caught in a catch 22 with how 555 to 560 will split support for the card in my machine…you guys really know how to screw your users.
Given there is no support now I’m trying to delete my account since there is no point to having one…all I get are posts of you linking to a privacy URL that has nothing on deleting or removing your account. I’ve “deleted my data” but the account remains…
