Basler USB Camera not working

Robotics & Edge Computing Jetson & Embedded Systems Jetson Nano
1

I have a basler ace aca1920-40uc camera and am trying to connect it to a jetson nano. Pylon view (basler’s software) can see the camera, but when it tries to actually connect to it i get the following error:
Failed to open device ‘2676:ba02:1:2:8’ for XML file download. Error: ‘The device cannot be operated on an USB 2.0 port. The device requires an USB 3.0 compatible port.’

I igured it might be something to do with power, but using an external hub with separate power hasn’t fixed it, and changing from micro usb to barrel jack power hasn’t changed anything. I’m completely lost so any help would be great

2

Hi,
Is the camera enumerated as highspeed device(USB2) or superspeed device(USB3)? Can it be run in v4l2-ctl command?

3

Embarrassingly it turned out to be due to the low quality cable i was using

4

Did you managed to work Basler Camera? I have a camera which is Basler Ace 4024 29um usb 3.0. I have doubt whether I operate that camera with pypylon.

5

We were able to use the Basler acA3088-57uc camera with Nano. D3 had a little demo of this camera on Nano performing OCR. I’m not sure about the camera from the original poster but this camera did not use v4l2 and instead used the USB 3 Vision api. Basler has supporting software, including arm64 builds, that ran OK on Nano.

Regards,
Greg

6

I’m new to Nano or any developer platform. I successfully flashed the Nano software and used a Logitech webcam to capture both still and live images (using barrel jack power). I now want to use an acA2040-55uc USB 3.0 Basler camera and was wondering which Pylon software to download? Windows, Linux x86, Linux ARM to use with the Nano?
As well, I assume I will download the software to the microSD card on the Nano, reboot and use with the already flashed microSD card?
I don’t want to mess anything up.

7

You need the Linux ARM Pylon software. The Nano is an arm64 based machine.

Yes, you can download the software to the microSD card. You might not even need to reboot after installing. You’ll end up downloading a .deb file that you can install with:

sudo apt install ./NAME_OF_DEB_FILE

You might be able to install with a point-and-click interface but I’m not terribly familiar with installing that way.

8

Hello Greg,

Thank you very much for answering my question. I successfully downloaded, extracted the .deb file and tried point-and-click install. It does have a “Software Install” option, which I used, but nothing runs. I tried “Open With” and selected “Run Software”, but again nothing happens.
Via Basler they recommend opening Debian software via

sudo dpkg –i ./pylon*.deb

Basler recommends not using Ubuntu due to variations and possible errors. This is all ok, however, I’m completely ignorant regarding where I type ANY of these commands in. I’ve searched and do not understand how or where to type install or run commands. Where do I do this?

9

Ok, found out how to type in commands. I tried both commands (D3 of sudo apt install… and sudo dpkg-i….). When trying the dpkg, states cannot access archive, no such file or directory. When trying the apt install states it’s and unsupported file.

Any suggestions?

10

Change to the directory where the .deb package is. It’s probably in ~/Downloads.

cd ~/Downloads
sudo apt install ./pylon*.deb
11

hi,

I have the same problem. The camera is a superspeed USB3 but only recognized as USB2.
How can I get it to run as USB3? Can it be the cable? I am reluctant to think so?

Bus 002 Device 002: ID 0bda:0489 Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 13d3:3549 IMC Networks
Bus 001 Device 014: ID 2676:ba02 Basler AG ace
Bus 001 Device 018: ID 0e6a:6001 Megawin Technology Co., Ltd GEMBIRD Flexible keyboard KB-109F-B-DE
Bus 001 Device 017: ID 24ae:1813
Bus 001 Device 002: ID 0bda:5489 Realtek Semiconductor Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 10000M
|__ Port 3: Dev 2, If 0, Class=Hub, Driver=hub/4p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 480M
|__ Port 2: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
|__ Port 1: Dev 17, If 0, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 1: Dev 17, If 1, Class=Human Interface Device, Driver=usbhid, 12M
|__ Port 2: Dev 18, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 2: Dev 18, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 3: Dev 14, If 1, Class=Miscellaneous Device, Driver=, 480M
|__ Port 3: Dev 14, If 2, Class=Miscellaneous Device, Driver=, 480M
|__ Port 3: Dev 14, If 0, Class=Miscellaneous Device, Driver=, 480M
|__ Port 3: Dev 3, If 0, Class=Wireless, Driver=rtk_btusb, 12M
|__ Port 3: Dev 3, If 1, Class=Wireless, Driver=rtk_btusb, 12M

12

Hi,
It is more like an issue in signal quality. Suggest you try other USB3 devices such as pendrive. See if it is specific to certain device.

1 Like
13

Hi,

I found another USB3 cable that I used for a HDD. That one worked. Seemed to be very sencitive on cable type, even though the cable I used first was NEW and it clearly said USB3 A->B Micro. I guess it is all in the details.

14

Same issue here – can confirm that this is NOT due to the cable (multiple Basler cameras, multiple Nvidia Jetson devices, official Basler cables). The problem appears to be intermittent.

2 Likes
15

There might be more issues but I got a cable from the supplier of the camera and for my part it was really a USB3 cable problem. Once updated it now works stable.

Regarding writing to disc with pylon. I dont like that the write speed is slow. Camera output about 60fps, but the write speed to NVME is 45fps at best, res 2048x2048. Would be nice to increase that.

16

I would suggest that you are likely not utilizing hardware acceleration (on Nvidia board) for the write.

1 Like
17

I put in a new thread for this, please read and answer there if you have ideas…
Most appricated!