Boot Failure with NVIDIA Jetson AGX Xavier Developer Kit

Autonomous Machines Jetson & Embedded Systems Jetson AGX Xavier
1

Hi,
Initially the ‘NVIDIA Jetson AGX Xavier Developer Kit’ was booting fine with the default image.
Later, the board booting is failing with the following error message.

0000.290] E> Task 49 failed (err: 0x7979061c)
[0000.295] E> Top caller module: ALIASCHECKER, error module: ALIASCHECKER, reason: 0x1c, aux_info: 0x06
[0000.303] I> MB1(1.5.1.2-t194-41334769-9ec1833d) BIT boot status dump :
0000000000011111111110111111111111111111111001111100000000000000000000000000000000000000000000000000000000000000000000000000000011011000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
[0000.334] I> Reset to recovery mode

Requesting the suggestion for fixing the boot issue.

Thank you.

Best regards,
Arunkumar JTS

3

Please flash your board with sdkmanager.

4

Hi Wayne,
We tried flashing it through the SDK-Manager also.
However, still it is giving the errors like below.

[‎03-‎03-‎2021 10:35] Kaushal Bhargav B:
No Title
14:54:12.237 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: Error: Return value 8 14:54:12.237 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: Command tegrarcm_v2 --download bct_bootrom br_bct_BR.bct --download bct_mb1 mb1_bct_MB1_sigheader.bct.encrypt --download bct_mem mem_rcm_sigheader.bct.encrypt 14:54:12.242 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: Failed flashing t186ref. 14:54:12.242 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: *** ERROR: flashing failed. 14:54:12.246 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: [ Component Install Finished with Error ] 14:54:12.270 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: [host] [ 9.84 GB used. Disk Avail: 2557.36 GB ] 14:54:12.270 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: [ NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP Install took 2m27s ] 14:54:12.274 - error: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: [error]: : [exec_command]: /bin/bash -c /tmp/tmp_NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP.sh; [error]: 20+0 records in 14:54:12.275 - info: Event: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER - error is: [error]: : [exec_command]: /bin/bash -c /tmp/tmp_NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP.sh; [error]: 20+0 records in 14:54:12.275 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: 20+0 records out 14:54:12.275 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: 20 bytes copied, 0.000346484 s, 57.7 kB/s 14:54:12.275 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: 14:54:12.275 - info: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: 14:54:12.279 - error: cmd finished failure SDKM_END_CODE_FAILURE_5ee89c7a-441e-49bd-954f-0aa860791e7d_11 14:54:12.279 - error: command error code: 11 14:54:12.279 - info: Event: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER - error code is: 1011 14:54:12.279 - error: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: command terminated with error 14:54:12.279 - info: Event: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER - error is: command terminated with error 14:54:12.283 - info: Event: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER - install ended - failure 14:54:12.284 - info: Summary: NV_L4T_FLASH_XAVIER_WITH_OS_IMAGE_COMP@JETSON_AGX_XAVIER: Installation failed.

Please find attached the complete log.

Thank you.

Best regards,
Arunkumar JTSSDKM_logs_2021-03-02_15-42-58.zip (303.2 KB)

5

Do you have other xavier board that can verify your host?

6

https://elinux.org/Jetson/General_debug

7

Dear Wayne,

We do not have another Xavier Board to verify the host.

Thanks and regards,
Kaushal Bhargav

8

Dear Wayne,

Thank you for the link. Based on the debugging mechanism indicated, please find attached the failure in microboot1 on booting the board. Could you kindly help in letting us know what could lead to this issue.

Thanks and regards,
Kaushal Bhargavnvidia_agx_xavier_boot_failure.txt (2.3 KB)

9

Dear Wayne,

Based on the debugging mechanism indicated during flashing of the board, please find attached the failure log taken from the board’s console as well as the terminal logs exported from the sdkmanager during the flashing procedure.
Could you kindly share your suggestions/comments regarding the cause of the failure.

Thanks and regards,
Kaushal BhargavSDKM_logs_2021-03-03_16-35-20.zip (322.5 KB) sdkmanager_flash_failure_Board_console_log (8.8 KB)

10

Dear Wayne,

Based on the debugging mechanism indicated during flashing of the board, please find attached the failure log taken from the board’s console as well as the logs generated by the “flash script” during the flashing procedure.
The flash script was run using the command “sudo ./flash.sh jetson-agx-xavier-devkit mmcblk0p1”.

Could you kindly share your suggestions/comments regarding the cause of the failure.

Thanks and regards,
Kaushal Bhargavflash_script_flash_failure_Board_console_log.txt (4.7 KB) flash_script_logs.txt (45.8 KB)

11

Did you do anything before the board fails? It looks like board defect

12

Dear Wayne,

We did not do anything specific. Could you kindly let us know what failure could lead to this issue. Before the failure started, we had captured the log when the board was working fine.
On comparing the working log vs the failure log at the point of failure, we see:

Working :

[0000.324] I> Boot-device: eMMC

[0000.334] I> sdmmc bdev is already initialized

[0000.404] I> MB1 done

Non-working:

0000.290] E> Task 49 failed (err: 0x7979061c)

[0000.295] E> Top caller module: ALIASCHECKER, error module: ALIASCHECKER, reason: 0x1c, aux_info: 0x06

[0000.303] I> MB1(1.5.1.2-t194-41334769-9ec1833d) BIT boot status dump :

0000000000011111111110111111111111111111111001111100000000000000000000000000000000000000000000000000000000000000000000000000000011011000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

[0000.334] I> Reset to recovery mode

Could you kindly let us know whether any operation related to eMMC is failing. If not, could you kindly let us know what operation is being performed at the time of failure.

Thanks and regards,
Kaushal Bhargav

13

Hello,

Per checked some internal failure case about “Task 49 failed”. It seems broken DRAM issue.

Please RMA this device.

14

Hello Wayne,
Our main purpose is evaluation of eMMC devices with the AGX Xavier Developer Kit.
In order to identify the location of eMMC device on this developer Kit, our trained HW Engineer removed the outer casing and the Heatsink.
Other than that, we did not make any other alteration on the board.

After this, we noticed that the Developer Kit is not booting. The boot error is already shared in the ticket.
Requesting your suggestion for fixing this issue.

Thank you.

Best regards,
Arunkumar JTS

15

Sorry it is out of what I can help.

18

Please RMA this device.

20

Hi Kayccc,
Kindly inform us the RMA procedure.

Do we need to fill the details in the following link ?
https://store.nvidia.com/DRHM/store?Action=DisplayContactFormPage&SiteID=nvidia&Locale=en_US&ThemeID=326200&Env=BASE

Thank you.

Best regards,
Arunkumar JTS

21

You should follow the steps:

  1. Go to this link.
  2. Select “Live Chat” option to chat online with one of our customer care agents.
  3. Enter your contact information.
  4. Select the “Jetson” from the product drop-down list.
  5. Submit the request.
22

Hello Kayccc,
It syas, the ‘Live Chat’ is currently unavailable.

Live Chat

WE’RE SORRY, CHAT IS CURRENTLY UNAVAILABLE

Thank you.

Best regards,
Arunkumar JTS

23

Hello @arunkumar.sekarbabu,

We are looking into the the issue with NVIDIA Live Chat site.
Thanks for your patience.

Tom

24

Hi @arunkumar.sekarbabu,

Please use this link for chat.

https://nvidia.custhelp.com/app/chat/chat_launch/

The link posted on the site has been updated to the correct URL.

Thanks,
Tom