Bootburn error decoding utf-8

Please provide the following info (check/uncheck the boxes after creating this topic):
Software Version
DRIVE OS Linux 5.2.6
DRIVE OS Linux 5.2.6 and DriveWorks 4.0
DRIVE OS Linux 5.2.0
DRIVE OS Linux 5.2.0 and DriveWorks 3.5
NVIDIA DRIVE™ Software 10.0 (Linux)
NVIDIA DRIVE™ Software 9.0 (Linux)
other DRIVE OS version

Target Operating System

Hardware Platform
NVIDIA DRIVE™ AGX Xavier DevKit (E3550)
NVIDIA DRIVE™ AGX Pegasus DevKit (E3550)

SDK Manager Version

Host Machine Version
native Ubuntu 18.04

Flashing my system to 6.0.5 is failing trying to decode utf-8. The end of the log looks like:

[2022-12-02 17:04:52,497 root DEBUG 17 39957] b'[bootburn]: [GetTegrasAssocWithAurix(507)] : Setting Tegra-A on hold... \r\n[bootburn]: ExecuteAurixCommand entered\r\n'
[2022-12-02 17:04:52,767 root DEBUG 17 39957] b"[bootburn]: [ExecuteAurixCommand(449)] : Send command on Aurix serial port: 'tegrareset x1 h\\n'\r\n"
[2022-12-02 17:04:52,768 root INFO 37 39957] 'utf-8' codec can't decode byte 0x81 in position 51: invalid start byte
[2022-12-02 17:04:52,769 root DEBUG 39 39957] Error on line 920
[2022-12-02 17:04:52,769 root DEBUG 40 39957] Exception info: Exception Type <class 'UnicodeDecodeError'>, Traceback <traceback object at 0x7fa4252e7448>
[2022-12-02 17:04:52,769 root INFO 45 39957] driveinstaller cannot continue! Check the log file for details: /home/mogill/.nvsdkm/driveinstaller.log
[2022-12-02 17:04:52,869 root DEBUG 62 39957] Cleaning up...
[2022-12-02 17:04:52,870 root DEBUG 137 39957] Deleting temporary directories...
[2022-12-02 17:04:52,870 root DEBUG 139 39957] Deleting /tmp/pdkinstall-tmp-winj2xmt-bind
[2022-12-02 17:04:52,870 root DEBUG 64 39957] Closing the log file.

@jace.mogill1 are you using Orin devkit? If yes, I’ll move this topic to the appropriate forum.

This is a Drive AGX Orin Developer Kit.

Please power cycle your host and target system and then try to flash again.

After power-cycling both the x86 host and Orin, the flash process fails in the same way. Log is attached.
driveinstaller.log (484.3 KB)

Please refer to below in DRIVE OS 6.0.5 Linux Release Notes and see if it helps with your issue.

There’s no sign of USB disconnections or other USB problems, however, the byte that has the UTF-8 decoding error is different on today’s try. I will purchase the recommended USB cable and try with it.

At the same time, please also try with USB 2.0 port on the host PC.

I rebooted the PC, plugged the specified USB cable into a USB2.0 port on the PC, and tried to re-flash the Orin using SDKManager, but I got the same UTF-8 decoding error. Log is attached.

driveinstaller.log.2022-12-07 (726.1 KB)

Please also provide all logs under ~/.nvsdkm/ for our analysis. Thanks.

Logs are attached. Let me know if you need other info.

driveinstaller.log.2022-12-07 (726.1 KB)
sdkm_download.log (5.1 KB)
sdkm-2022-12-07-09-57-22.log (200.3 KB)
sdkm.log (200.3 KB)

Thanks. Please help tar ~/.nvsdkm directory and upload it here.

This should be the whole ~/.nvsdkm. If you need more info, just let me know.

nvsdk.tgz (432.3 KB)

@jace.mogill1 I sent a private message to you. Please help to check if the debian package provided can fix the issue. Thanks.

After our offline support, you have successfully flashed.
However, please help answer the below questions for our further analysis. Thanks.

  • Is this the first time you flashed the board out of box?
  • Or had you been using but never flashed? Did you see any errors on booting about Aurix update?

As noted in the other support exchange, the network is not coming up, and a software reboot (reboot from the command line) does not restart the system without power-cycling.

  • I’ve attempted flashing the system several times. The system shipped to me with no OS installed.
  • I don’t see any messages during boot, the first thing to display is the Ubuntu login screen

Please create topics for different issues.

The questions are to know if you have ever flashed the system before atempting to flash DRIVE OS 6.0.5 this month?

  • Is this the first time you flashed the board out of box?
  • Or had you been using but never flashed? Did you see any errors on booting about Aurix update?
  • Yes, I have previously flashed the system, but not with DRIVE OS.
  • I have never seen errors from the Aurix on the boot screen

If not DRIVE OS, may I know what you flashed to the system previously?

SDKManager installed the Jetson OS.