CAN Bus Error Counters Not Working

We have a custom carrier board for the Jetson TX2, with a TCAN1043 transceiver connected to CAN1.
We’re able to send and receive CAN Bus data, but the error counters are always zero. I’ve tried inserting errors using a canbus analyzer and even by grounding the CAN_high signal.
We display the error count using “ifconfig can0”. This shows the number of received packets, and data bytes, but the errors are always zero.
Do you know what could be wrong with the error counters? Is there another way to read them?

Please check below thread to see if can help to figure out where might be the problem: How to use CAN on JETSON TX2? - Jetson & Embedded Systems / Jetson TX2 - NVIDIA Developer Forums