Can I release a DWS GRID license when I log out of a VDI?

Using Horizon 7, and GRID license 5.0.0

If I log out of a VDI, I would expect it to release a license but it does not. What is the best way to release a license from a VDI that is no longer in use?

Thanks,

-Ryan

Hi RBae,

this is not expected behavior. How long did you wait for the license to be released? In general it takes 10-15minutes to release the license after VM shutdown.
Please create a support ticket with ESP.

Best regards

Simon

Thanks Simon - will do.

It’s been well over 24 hours now with the license not being released. This is a problem with just one of my licenses. If I shut other VM’s down, it does release the license.

The only thing that I did differently in this case was that I converted a VM with a license to a template. It’s like the template has the license and won’t release it.

-Ryan

Hi RBae,

as workaround you could reduce the VM lease time (RegKey LicenseInterval) from the 7 days default value to for example 1 day to make sure the license is released after 24 hours.

Regards

Simon

Simon thanks a lot for your answers, i really appreciate it a lot as i was having quite same questions, however i was wondering if i may ask you some other questions, if you don’t mind? please? thank you again!