Hello,
Our Jetson AGX Orin Devkit is experiencing a power issue where it no longer boots up, and the LED indicators remain off when power is applied via both USB-C and the DC barrel connector. This same devkit has successfully booted in the past, so this is an unexpected failure.
Interestingly, we were able to detect the Jetson on the serial console through the USB debug port, suggesting that some parts of the board may still be operational. However, with no LED activity and no visible signs of the system fully powering up, we suspect an issue with the power delivery circuitry.
We’ve attempted troubleshooting but haven’t been able to isolate the exact cause. Given these symptoms, we’d appreciate any recommendations for further debugging. If the issue points to a hardware failure, we’d like to move forward with the RMA process.
Thank you for your assistance!