Cannot Connect fail to grab screen, display is incompatible with X server

I’ve been using an NVidia computer remotely via splashtop streamer, after the last reboot I’ve been getting this error, we’re not using it an X server, but using it as a full computer remotely.
“Cannot Connect
fail to grab screen, display is incompatible with X server”
It will just not load anything on this side, and on site it will sit on the black screen with text on it with the final 2 lines being:
“[OK] reached target Bluetooth service.
[OK] started Load/Save RF Kill Switch Status.
_”
It has been working fine until now, I’d like to fix this remotely as the device is currently installed in another continent where an RMA isn’t possible at the moment and I’d like to avoid having anyone else login to the device to protect our IP.
Thanks

There is no update from you for a period, assuming this is not an issue any more.
Hence we are closing this topic. If need further support, please open a new one.
Thanks

Hi,
Please share the Jetpack version you are using. And do you use Xavier XN developer kit? It is uncertain NVIDIA computer means which device.