Carrier we developed for Jetson TX2 - USB 2.0 not working and USB 3.0 not working

Hello all,

My name is Edan and I have a question regarding the USB 2.0 and the USB 3.0 in the TX2.

We developed a carrier for the TX2 Jetson, with; ethernet, HDMI, power, SD card, USB 2.0 and USB 3.0 connections.

The USB 2.0 not responding.

In USB 3.0, the USB 2.0 is working but the USB 3.0 isn’t.

I thought probably it’s one of the connections physically on the board, but I checked again and again and I think probably it’s something in the software.

Can anyone help and guide me with any solution?

Why does the USB 2.0’s in the USB 3.0 actually work and the rest doesn’t?

Thank you,

Microgic Electronics