Chat with RTX error - Could not import sentence_transformers python package

AI & Data Science AI Foundation Models and Endpoints
1

HI
script stopped to “ImportError: Could not import sentence_transformers python package. Please install it with `pip install sentence-transformers”
I install sentence-transformers in bash but it doesn’t work

1 Like
2

I have the exact same problem. I tried everything, but I’m stuck on that error ‘ImportError: Could not import sentence_transformers python package.’

3

Uninstalled Python
Uninstalled Chat with RTX
Cleaned registry and trash
installed Chat with RTX
The problem remains…

4

I wonder if it’s because I’m on windows 10 while the requirements say that you should have windows 11…

5

Hello. I have the same problem and I am running the chat RTX with windows 11

6

same problem here

7

I managed to fix it by running: pip install -U sentence-transformers

I am using Windows 10 and it seems to be ok now after that.

1 Like
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I decided to take a workaround:

  1. Download sentence-transformers (.tar.gz) directly from pypi
  2. Unpack the folder from the “sentence_transformers” archive to the path ‘C:\Users\user\AppData\Local\NVIDIA\ChatWithRTX\env_nvd_rag\Lib\site-packages’
2 Likes
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good idea is work thx u

12

Went to pypi… so many “sentence-transformers” packages.
Which one do I download for Chat with RTX?

13

this one worked for me.

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thank you for the solution, it worked for me. to be more specific, you must choose the version 2.2.2 of sentence-transformers, and indeed, only copy the folder named “sentence_transformers” from the unzipped package.

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Thanks everyone for your suggestions, I have a Lenovo i9 laptop, 32 GB RAM, Nvidia RTX 4080 with 12 GB of VRAM, 1TB SSD, and Windows 11. I have tried everything suggested on this forum including turning off my Firewall and virus protection and I still get the same error when I try and start the app, it can’t find the huggyface sentence-transformers. Does anyone have a solution because I am about ready to give up on Chat with RTX?

16

plz help~

[03/25/2024-22:54:56] You try to use a model that was created with version 2.5.1, however, your version is 2.2.2. This might cause unexpected behavior or errors. In that case, try to update to the latest version.

100% none professional haha…

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Solved here: Rtx with Chat successfully installed but causes error when run - #4 by aakashr1996

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can someone post step by step pics because I’m really clueless

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I unpacked version 2.22 , then unpacked it again. took the 2 directories and placed them where you said.

Worked like a charm!!

20

you guys are life savers, it worked :)

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I unpacked the folder, and I see ‘‘sentence_transformers’’ ‘‘sentence_transformers.egg-info’’ ‘‘license’’ ‘‘notice.txt’’
‘‘pkg-info’’ ‘‘readme.md’’ ‘‘setup.cfg’’ ‘‘setup.py’’, which archives should I copy and paste to that path?