# Chat with RTX Installation Failure - Please use the default installation directory

**URL:** <https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860>\
**Category:** NVIDIA Nemotron\
**Tags:** kb\
**Created:** [February 14, 2024, 6:41pm UTC](https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860 "2024-02-14T18:41:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TomNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/tomnvidia/32/14181_2.png) [@TomNVIDIA](https://forums.developer.nvidia.com/u/TomNVIDIA)\
**Post date:** [February 14, 2024, 6:41pm UTC](https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860/1 "2024-02-14T18:41:11Z")

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We have identified an issue in Chat with RTX that causes installation to fail when the user selects a different installation directory. This will be fixed in a future release. For the time being, users should use the default installation directory (“C:\Users\<username\>\AppData\Local\NVIDIA\ChatWithRTX”).

Thanks for your patience.

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<div class="post-metadata">

**Author:** ![TomNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/tomnvidia/32/14181_2.png) [@TomNVIDIA](https://forums.developer.nvidia.com/u/TomNVIDIA)\
**Post date:** [February 14, 2024, 6:41pm UTC](https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860/2 "2024-02-14T18:41:20Z")

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Pinned on February 14, 2024, 6:41pm UTC



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<div class="post-metadata">

**Author:** ![TomNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/tomnvidia/32/14181_2.png) [@TomNVIDIA](https://forums.developer.nvidia.com/u/TomNVIDIA)\
**Post date:** [February 14, 2024, 6:41pm UTC](https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860/3 "2024-02-14T18:41:26Z")

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Closed on February 14, 2024, 6:41pm UTC



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<div class="post-metadata">

**Author:** ![TomNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/tomnvidia/32/14181_2.png) [@TomNVIDIA](https://forums.developer.nvidia.com/u/TomNVIDIA)\
**Post date:** [August 20, 2025, 6:49pm UTC](https://forums.developer.nvidia.com/t/chat-with-rtx-installation-failure-please-use-the-default-installation-directory/282860/4 "2025-08-20T18:49:18Z")

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Unpinned on August 20, 2025, 6:49pm UTC