# ChatRTX Failed

**URL:** <https://forums.developer.nvidia.com/t/chatrtx-failed/329767>\
**Category:** TensorRT\
**Tags:** nim\
**Created:** [April 9, 2025, 3:50pm UTC](https://forums.developer.nvidia.com/t/chatrtx-failed/329767 "2025-04-09T15:50:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![paul384](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/paul384/32/408391_2.png) [@paul384](https://forums.developer.nvidia.com/u/paul384)\
**Post date:** [April 9, 2025, 3:50pm UTC](https://forums.developer.nvidia.com/t/chatrtx-failed/329767/1 "2025-04-09T15:50:52Z")

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When trying to Install Chat RTX 0.5 I get the Message “NVIDIA Installer failed”. Llama3 NIM “not installed” and ChatRTX 0.5 “failed”. I cannot find any log files.

I’m running Windows 11 Pro with a RTX 5090

At this point, after numerous attempts and hours of trawling through the forums… on this issue - more than disappointed… I have tried all the usual remedies i.e.. Latest driver installed…turning my anti-virous off, using a different directory. I have uninstalled Anaconda 3 etc. My virtualisation is on…

Any help would be more than appreciated

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**Author:** ![TomNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/tomnvidia/32/14181_2.png) [@TomNVIDIA](https://forums.developer.nvidia.com/u/TomNVIDIA)\
**Post date:** [April 9, 2025, 3:53pm UTC](https://forums.developer.nvidia.com/t/chatrtx-failed/329767/2 "2025-04-09T15:53:28Z")

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Hi @paul384

Please see this: [SUPPORT for ChatRTX Users](https://forums.developer.nvidia.com/t/support-for-chatrtx-users/297785)