Hi there,
We’re trying to stream from a Windows instance in VMWare. The stream will connect, but then will freeze/crash the client after a few seconds. Looking at logs, we are seeing that CloudXR doesn’t think the video encoder is powerful enough to encode the stream:
#1(M)[2022-07-21 12:30:33,731]=08:30:33=*00001*{5752}&8BAD092A&<VideoEncoder> Initializing NvEnc10VideoEncoder.
#2(M)[2022-07-21 12:30:33,731]=08:30:33=*00000*{5752}&2A6D6983&<NvEnc10VideoEnco> Using NvEnc header version 10.0.
#3(W)[2022-07-21 12:30:33,846]=08:30:33=*00114*{5752}&5855CDE4&<Utils> Failed to get primary display ID, error code: -6
#4(I)[2022-07-21 12:30:33,846]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1280x720@30 FPS in video format H.264.
#5(I)[2022-07-21 12:30:33,847]=08:30:33=*00001*{5752}&06B0CEE1&<NvEnc10VideoEnco> Encoder maxLumaPixelsPerSec[0] 0
#6(I)[2022-07-21 12:30:33,847]=08:30:33=*00000*{5752}&06B0CEE1&<NvEnc10VideoEnco> Encoder maxLumaPixelsPerSec[1] 0
#7(W)[2022-07-21 12:30:33,847]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#8(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1280x720@60 FPS in video format H.264.
#9(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#0(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1920x1080@30 FPS in video format H.264.
#1(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#2(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1920x1080@60 FPS in video format H.264.
#3(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#4(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 3840x2160@30 FPS in video format H.264.
#5(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#6(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 3840x2160@60 FPS in video format H.264.
#7(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#8(I)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1280x720@30 FPS in video format HEVC.
#9(W)[2022-07-21 12:30:33,848]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#0(I)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1280x720@60 FPS in video format HEVC.
#1(W)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#2(I)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1920x1080@30 FPS in video format HEVC.
#3(W)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#4(I)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 1920x1080@60 FPS in video format HEVC.
#5(W)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#6(I)[2022-07-21 12:30:33,849]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 3840x2160@30 FPS in video format HEVC.
#7(I)[2022-07-21 12:30:33,850]=08:30:33=*00000*{5752}&15146C37&<VideoEncoder> Encoder supports encoding 10 bit
#8(W)[2022-07-21 12:30:33,850]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#9(I)[2022-07-21 12:30:33,850]=08:30:33=*00000*{5752}&63E4AB2C&<NvEncUtil> Generating SPS/PPS header for 3840x2160@60 FPS in video format HEVC.
#0(W)[2022-07-21 12:30:33,850]=08:30:33=*00000*{5752}&6474EB61&<NvEncUtil> Encoder does not have enough performance to support this format.
#1(I)[2022-07-21 12:30:33,896]=08:30:33=*00046*{5752}&94F8CC76&<AdapterContext> Deinitialized context for adapter 0
#2(W)[2022-07-21 12:30:33,897]=08:30:33=*00000*{5752}&FB11B4FE&<VideoEncoder> VideoEncoder was not deinitialized prior to destruction!
#3(M)[2022-07-21 12:30:33,897]=08:30:33=*00000*{5752}&B4368309&<NvEncUtil> Finished computing SPS/PPS headers.
Should this setup be powerful enough? Is there something I can look for in the NVIDIA driver setup, or in the VMWare hypervisor setup to change this? When looking at nvidia-smi -q I’m seeing that the driver is properly licensed and is in vGPU mode:
==============NVSMI LOG==============
Timestamp : Tue Oct 4 11:13:50 2022
Driver Version : 511.65
CUDA Version : 11.6
Attached GPUs : 1
GPU 00000000:02:02.0
Product Name : GRID RTX8000-16Q
Product Brand : NVIDIA RTX Virtual Workstation
Product Architecture : Turing
Display Mode : Enabled
Display Active : Enabled
...
GPU Virtualization Mode
Virtualization Mode : VGPU
Host VGPU Mode : N/A
vGPU Software Licensed Product
Product Name : NVIDIA RTX Virtual Workstation
License Status : Licensed (Expiry: 2022-10-5 16:27:9 GMT)
Thanks!
/marc