Crash in nvogl64.dll on ASUS G752VY GTX 980m with Video Bios: 84.04.7B.00.0F

Question: Are there any known issues with memory access violations by the nvOGL64.dll with the GeForce GTX 980m card with 8GB memory? Machine is the ASUS G752VY.

We have a customer crashing on a high end ASUS G752VY machine with the GeForce GTX 980M card with 8GB. Our lower end ASUS G752VL machines with the GeForce GTX 980M 4GB cards cannot reproduce this problem on the lower end version of this notebook or on 4 other machines all with various nVidia Quadro and GeForce cards with 2-4GB RAM.

The call stacks in both WinDBG and Visual Studio 2015 Update 2 indicate that the issue is in the nvOGL64.dll getting an exception accessing process memory that it does not have permission to access. The problem is on a read. WinDBG indicates that the error is happening during calls to NtUnmapViewOfSection. This is a kernel level call.

nVidia System Info shows the following on the problem machine:

Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 980M
Driver version: 364.72
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1536
Core clock: 1038 MHz
Memory data rate: 5010 MHz
Memory interface: 256-bit
Memory bandwidth: 160.32 GB/s
Total available graphics memory: 40929 MB
Dedicated video memory: 8192 MB GDDR5
System video memory: 0 MB
Shared system memory: 32737 MB
Video BIOS version: 84.04.7B.00.0F
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1617 1CED1043
Part Number: 2724 0010

Thanks for any information!


The problem appears to be caused by the ASUS RealTek Sonic Suite software included with the machine. Comes with a service that runs at startup the SS2 UI Launch service appears to be interfering with the graphics card causing the above mentioned crash. Others have reported the same issues with SS2 crashing games. Disabled the service. Issue stopped.

This problem does not occur with the three different tested ASUS G752VL laptops all with the GTX 980M + 4 GB RAM and 32GB System RAM, i7 6700HQ CPU. The crash has only been observed on the high end ASUS G752VY with the GTX 980M + 8GB RAM + 64GB System RAM and the i7 6820HK CPU (not overclocked).

ASUS really needs to fix the SS2 software and stop crashing apps!