Question: Are there any known issues with memory access violations by the nvOGL64.dll with the GeForce GTX 980m card with 8GB memory? Machine is the ASUS G752VY.
We have a customer crashing on a high end ASUS G752VY machine with the GeForce GTX 980M card with 8GB. Our lower end ASUS G752VL machines with the GeForce GTX 980M 4GB cards cannot reproduce this problem on the lower end version of this notebook or on 4 other machines all with various nVidia Quadro and GeForce cards with 2-4GB RAM.
The call stacks in both WinDBG and Visual Studio 2015 Update 2 indicate that the issue is in the nvOGL64.dll getting an exception accessing process memory that it does not have permission to access. The problem is on a read. WinDBG indicates that the error is happening during calls to NtUnmapViewOfSection. This is a kernel level call.
nVidia System Info shows the following on the problem machine:
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 980M
Driver version: 364.72
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1536
Core clock: 1038 MHz
Memory data rate: 5010 MHz
Memory interface: 256-bit
Memory bandwidth: 160.32 GB/s
Total available graphics memory: 40929 MB
Dedicated video memory: 8192 MB GDDR5
System video memory: 0 MB
Shared system memory: 32737 MB
Video BIOS version: 84.04.7B.00.0F
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1617 1CED1043
Part Number: 2724 0010
Thanks for any information!
Elaine