I have a Jetson Orin AGX Dev Kit. So far, I’ve only powered it using the original NVidia power supply, which connects to Orin via a USB-C cable. However, I am going to install Orin in a mobile robot, so I need to power Orin with a battery through the DC power jack, not the USB-C cable. The problem is that the Orin’s jack connector is short-circuited, and I suspect the issue is with the diode. I recorded a video to show you the problem. The YouTube video is available [here](https://youtu.be/WkGAFSQrVfQ). Please watch it for a better understanding.
I would like to speak to someone from NVidia about this. Could you please tell me how I can contact NVidia regarding this? Is my hypothesis correct? If not, what could the problem be, please?
Since there’s this issue with the DC power jack, can I use the USB-C interface to power my Jetson Orin? Is there any risk in using my Jetson the way it is (DC power jack damaged), but powering it through the USB-C interface, please?
That’s ok since it worked well with USB-C supply before. The damaged diode is isolated by MOSFET, should be no problem. If you have concern still, you can remove it.
I have another question regarding this matter, so I’ll just post it here and I appreciate if you can help me.
I have a 12V battery to power my ground robot, and this battery is used to power my Jetson Orin AGX. I’m using the USB-C cable to connect the Orin to the battery, but my Orin doesn’t turn on (not even the LED turns on). Should I use 19V instead to power my Orin? The power supply that comes with the Orin (which also has a USB-C cable to connect to the Orin) outputs different configurations of V, A and W. Hence, we are not sure whether we should change our battery or just the jumpers in our Orin here.