Display Port not working due to connector not making contact

Autonomous Machines Jetson & Embedded Systems Jetson AGX Xavier
1

Dear NVidia Team

We had some systems with the Jetson AGX Xavier Module and a custom carrier board, where the display port was not working properly. After cleaning the 699-pin board-to-board connector on the module and on the carrier board, the problems were solved and all systems were working fine again. Is this a known problem?
Do you have any suggestions to get rid of contact problems?
Thanks.

Best regards

2

Hi, can you share more details? How did you clean the BTB connector? The problems are caused by dust or other things in the connector? This is first time I heard this kind of problem.

3

Hi sevm89,

Please provide more details that we can know how it’s happened. Thanks

4

Hi kayccc

Sorry for the late answer. We clean the connector with Vigon EFM, a precision cleaning medium for manual flux removal.
We don’t know what is causing the problem, dust or other things. Optically we could not see any pollutions.

Thank you.

6

No idea about this, we can only get clue if it is a re-pro issue.