Error 5 during flashing

[mspilker]

Hardware Platform: DRIVE AGX Xavier™ Developer Kit
Software Version: DRIVE Software 9 → DRIVE Software 10
Host Machine Version: native Ubuntu 18.04.04 LTS
SDK Manager Version: 1.0.1.6343
Bord HW Ver: T194-A/B CHIP REV.A02 BR:03 | E3550: 699-63550-0001-500 C RW0

i have problems to upgrade our ATX from Software 9 to 10. I get following error messages in the SDK Manager:

12:57:13 INFO : Flash Xavier A+B in parallel : Flashing for Partition B_mts-preboot (Size: 23968 bytes, Time: 1.268 seconds)
12:57:13 INFO : Flash Xavier A+B in parallel : 14% doneFlashing for Partition B_mts-mce (Size: 140048 bytes, Time: 1.763 seconds)
12:57:13 INFO : Flash Xavier A+B in parallel : Flashing for Partition B_mts-bootpack 15% done 16% done 17% donerm: cannot remove '/home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/_temp_dump/_temp_dump_uRNbgXnnLs/flash-images': Directory not empty
12:57:13 INFO : Flash Xavier A+B in parallel :
12:57:13 INFO : Flash Xavier A+B in parallel : Flashing process exited with error 5
12:57:13 INFO : Flash Xavier A+B in parallel : Error in flashing!
12:57:13 INFO : Flash Xavier A+B in parallel : pdkinstaller cannot continue! Check the log file for details: /home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/pdkinstaller/pdkinstaller.log
12:57:13 ERROR : Flash Xavier A+B in parallel : [exec_command]: /bin/bash -c cd pdkinstaller && ./pdkinstaller --installtype bindflash --boardtype ES --pdkinstalledpath /home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS --configjson ./manifests/install_pdk_config/av_ddp_pegasus_hyp71_linux_tegraAB_install_config.json --consoleout enable; [error]: exit status 144
12:57:13 INFO : Flash Xavier A+B in parallel : [ Component Install Finished with Error ]
12:57:13 INFO : Flash Xavier A+B in parallel : [ 596.05 MB used. Disk Avail: 78.58 GB ]
12:57:13 INFO : Flash Xavier A+B in parallel : [ NV_FLASH_XAVIER_PDKFLASH_PARALLEL_COMP Install took 14m34s ]
12:57:13 ERROR : Flash Xavier A+B in parallel : [error]: Run commands failed at step Install: command cd pdkinstaller && ./pdkinstaller --installtype bindflash --boardtype ES --pdkinstalledpath /home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS --configjson ./manifests/install_pdk_config/av_ddp_pegasus_hyp71_linux_tegraAB_install_config.json --consoleout enable finished with error
12:57:13 INFO : Flash Xavier A+B in parallel :
12:57:13 ERROR : Flash Xavier A+B in parallel : command terminated with error
12:57:14 ERROR : Flash Xavier A+B in parallel : Install 'Flash Xavier A+B in parallel' failure, command < using adapter to install NV_FLASH_XAVIER_PDKFLASH_PARALLEL_COMP@DDPX to /home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX > terminated with error.
12:57:15 INFO : All done!

pdkinstaller.log (571.5 KB)
NV_FLASH_XAVIER_PDKFLASH_PARALLEL_COMP.log (109.2 KB)

as i browsed through the logfiles i found this in
~/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/_temp_dump

Platform version 7.0
supports 262144 Bytes MAX_PAYLOAD
This build is for NVIDIA embedded bootburn
Build time : May 16 2017 01:26:13
serial number to adb : 2P10U341O000004VV0M0
Could not find a device online

command options used = -b e3550b03-t194 -B qspi -x /dev/ttyUSB3 --updtcfga gos1-fs:dirname:/home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-linux/targetfs_a --updtcfgb gos1-fs:dirname:/home/dspace/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-linux/targetfs_b -w

 ------------ Stack Trace ------------
stack frame 0 - 329 AbnormalTermination /home/.../nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/bootburn_lib.sh
stack frame 1 - 48 CheckUSBServiceInit /home/.../nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/bootburn_adb.sh
stack frame 2 - 2942 FlashImages /home/.../nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/bootburn_lib.sh
stack frame 3 - 404 source /home/.../nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/bootburn_t19x/bootburn_active.sh
stack frame 4 - 1270 main /home/.../nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation//tools/host/flashtools/bootburn_t19x/bootburn.sh
-------------------------------------

Tool OutPut:
Bus 003 Device 022: ID 0955:7100 NVidia Corp. Tegra Device
Tool OutPut to stderr:
Bus 003 Device 022: ID 0955:7100 NVidia Corp. Tegra Device
error-adb-timeout

TegraALog_eRLt6PSxDk.log (19.1 KB) TegraBLog_j1nYCd5EAc.log (24.0 KB)

[VickNV]

Hi @mspilker,

Please help to follow “Software Setup on the Linux Host” doc to get the serial log of Xavier A (/dev/ttyUSB2) of the flashing issue. We would like to check the log to understand the problem. Thanks!

[mspilker]

Hi @VickNV,

thanks for replying. I tried following steps to gain the serial log: (in short where is the file located on Xavier A?)

1. run the flash process in the sdkmanager until it run into error 5
2. Followed the doc and set USB2 to default
3. Followed the 3.1 Reporting Flashing Issues guide and failed at point 4 with, because i didn’t know were the log is
   
   
4. so i opened minicom on USB2 and got this on ls
   
   
5. so i thought maybe the log files can’t bee seen in the USBdebug mode so i turned that off in AURIX and tegrareset x1
6. retried my step 3 with same result
   
   

[VickNV]

Please run below command to capture the log in a terminal.

$ sudo rm minicom.cap && sudo minicom -D /dev/ttyUSB2 -C minicom.cap

and then try to reproduce the installation issue.
Once reproducing, please provide minicom.cap for our investigation. Thanks!

[mspilker]

I made two separate runs with ttyUSB2 and ttyUSB6, in case Xavier B also has interesting information.
I have renamed the files to *.log because of upload restrictions.
minicom ttyUSB2.log (54.2 KB) minicom ttyUSB6.log (47.2 KB)

[VickNV]

Thanks for the logs. We are checking them and will get back to you here soon.

[VickNV]

May I know you connect USB 3.0 or 2.0 A-A cable to the USB debug port for flashing? Thanks!

[mspilker]

I used a 2 meter long USB3.0 A-A cable.

[VickNV]

Please run below command with the attached zip file right before flashing your system and see if it can fix the issue.

$ unzip -B 5.1.6.1_dtb_files_with_USB_fix.zip -d ~/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DRIVEOS/drive-t186ref-foundation/tools/host/flashtools/flash/t18x/rcmkernel

5.1.6.1_dtb_files_with_USB_fix.zip (134.1 KB)

[VickNV]

@Camellia

21:01:42 INFO : Flash Xavier A+B in parallel : Failed to bind partitions!

Your error message looks not related to this topic. Please search in the category for the solution first. If still not able to solve your issue, please create a new topic. Thanks!

[VickNV]

Hi @mspilker ,

Please kindly let us know if back then the zip file or USB 2.0 Type A to Type A cable solved your problem. Thanks.

[mspilker]

Hi @VickNV,

the zip file did the trick - it took noticeably longer to flash but it was very reliable.
I’ve used an 2 meter long USB 3.0 A-A cable to flash

[mspilker]

@VickNV,

I even used this fix (zip file) to downgrade from DRIVE OS 5.2.0 back to DRIVE Software 10. I followed the following post to downgrade the Aurix fw with the memtool.

Downgrade DRIVE OS 5.2.0 to DRIVE Software 10

Downgrade from DRIVE OS 5.2.0 to DRIVE Software 10 is all done by sdkmanager except Aurix firmware. After installing with sdkmanager, if you notice any problems with DRIVE Software 10, please refer to Flashing AURIX to flash DRIVE-V5.1.6-E3550-EB-Aurix-With3LSS-ForHyperion-StepA-3.05.04 with memtool on windows host (because Flashing AURIX on Xavier doesn’t work). Important: In any case, do NOT click erase button to erase the UCB area. Once UCB is erased, the chip is dead.

[VickNV]

The zip is for forcing USB 2.0. I would suggest you to use USB 2.0 Type A to Type A cable (as mentioned in document) and then you don’t need the zip file. Thanks.