Good evening, I’m writing to report a problem I’ve been experiencing on the platform for the past three days. I’m getting the error message “We encountered an error. Please try again” when trying to access the lab for the “Building LLM Applications With Prompt Engineering” course. I’ve tried the us…

Hi @murigifaith.shiku Please open a case with the DLI team for this issue. Getting Support for DLI Issues

How do i reach the DLI to report my case. kind regards Faith

[image] Support for DLI Issues Forum Feedback For DLI Course assistance, please visit the DLI Support Page to open a support case. This ensures your request is directed to the appropriate team for timely and accurate support. When submitting your case , please …

Error when accessing my course

Learning and Certification Courses and Workshops

TomNVIDIA December 1, 2025, 4:18pm 4

Topic		Replies	Views
Problem: "We encountered an error. Please try again" Courses and Workshops	1	71	November 24, 2025
Technical Issue: Lab Access Error - Building LLM Applications with Prompt Engineering Courses and Workshops dli	2	63	February 10, 2026
Error "We encountered an error" when launching DLI Lab Teaching & Curriculum Support dli	2	75	February 10, 2026
Course states "We encountered an error. Please try again" for days Teaching & Curriculum Support	6	390	January 13, 2026
We encountered an error. Please try again Courses and Workshops kernel , dli	6	161	November 17, 2025
"We encountered an error. Please try again." for Fundamentals of Deep Learning Courses and Workshops dli	2	69	February 10, 2026
Encountering the error message "We encountered an error. Please try again." Cybersecurity kernel	4	212	April 9, 2025
Bug in accessing course content in Nvidia Deep Learning Institute Forum Feedback	2	127	April 25, 2025
We encountered an error. Please try again Forum Feedback	4	72	March 3, 2026
We encountered an error. Please try again Courses and Workshops	2	58	April 17, 2026

Error when accessing my course

Related topics