Error when importing avatar created by Charactor Creators3 to Audio2face

When exporting the avatar which is created with Charactor Creators3, I set like below:

But when I try to import it to Audio2face, the avatar shows up like below(in red):

Would there be any reason or way to fix the problem?

os: window
gpu: rtx

(Developer contacted user via private chat)

Hi Sarah, from your screenshot, did you copy the woman1.usd directly to “character_transfer” folder or import as reference?
the exported CC3 character need the *.MDLs in “Materials” folder
if you manually copy it, you may need to copy it too

Hi Sarah
Please take a loot at this thread about A2F animation to iClone :