Exhausted Hours DLI Accelerated CUDA Streams

@TomNVIDIA I’ve noticed you are pretty responsive towards granting hours towards courses… I need my “self-paced” course extended - I have a ticket created but they keep giving me a run around in the chat - saying to create a ticket here https://nvidia.custhelp.com/ which I did ticket #241026-000487 10/26/2024 and chat said they would at least acknowledge in 24 hours… its been two days and still nothing – so I went back into chat asking for help again (as I was nearly finished with the course and want to finish it while I have the free time) and they said it would take a further 24-48 hours? Can you help me with this? Thanks.

Hi John,

Welcome to the forums! I was able to grant you eight hours for “Accelerating CUDA C++ Applications with Concurrent Streams”.

Let me know if you have any trouble accessing the course.

Best regards,
Tom

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You’re awesome Tom!

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@TomNVIDIA Hey Tom… one last issue - I completed the course and passed the assessment and when I go to progress to generate a certificate - there is no generate certificate option it just shows the results of the assessment… I have attached a screenshot.

Hi John,

You should be able to access your certificate from your course dashboard at My Learning | NVIDIA

Let me know if that is not the case.

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Again, awesome Tom! Yes, it is there. You’ve resolved both my issues! Is there any way I can leave positive feedback about your efforts? I’ve seen that you speedily help many others as well.

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Hi John,

Happy to hear! Your comments that you posted here is more than enough.

Thanks,
Tom