External USB Harddrive issue

Hello,

I have Nvidia Jetson AGX Xavier 32 GB version. I am plugging an external Harddrive that has a power adapyer via usb to usb/esata of jetson. It works well. However it is disconnected for a while and jetson is rebooting. Could you help please?

Kernel logs are below:

Apr 3 10:42:50 hevi-2 kernel: [112643.833071] usb 2-4: cmd cmplt err -2
Apr 3 10:42:51 hevi-2 kernel: [112644.845743] usb 2-4: cmd cmplt err -2
Apr 3 10:42:52 hevi-2 kernel: [112645.858456] usb 2-4: cmd cmplt err -2
Apr 3 10:42:53 hevi-2 kernel: [112646.871218] usb 2-4: cmd cmplt err -2
Apr 3 10:42:54 hevi-2 kernel: [112647.883963] usb 2-4: cmd cmplt err -2
Apr 3 10:42:55 hevi-2 kernel: [112648.896692] usb 2-4: cmd cmplt err -2
Apr 3 10:42:56 hevi-2 kernel: [112649.909450] usb 2-4: cmd cmplt err -2
Apr 3 10:43:03 hevi-2 kernel: [112656.972100] usb 2-4: Disable of device-initiated U1 failed.
Apr 3 10:43:10 hevi-2 kernel: [112663.116105] usb 2-4: Disable of device-initiated U2 failed.
Apr 3 10:43:11 hevi-2 kernel: [112664.692116] usb 2-4: USB disconnect, device number 2
Apr 3 10:43:12 hevi-2 kernel: [112665.579684] usb usb1: usb_suspend_both: status 0
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] Booting Linux on physical CPU 0x0
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] Linux version 4.9.140-tegra (buildbrain@mobile-u64-4294) (gcc version 7.3.1 20180425 [linaro-7.3-2018.05
revision d29120a424ecfbc167ef90065c0eeb7f91977701] (Linaro GCC 7.3-2018.05) ) #1 SMP PREEMPT Tue Oct 27 21:02:46 PDT 2020
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] Boot CPU: AArch64 Processor [4e0f0040]
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt:memory scan node memory, reg size 48,
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt: - 80000000 , 2c000000
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt: - ac200000 , 44600000
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt: - 100000000 , 780000000
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] earlycon: tegra_comb_uart0 at MMIO32 0x000000000c168000 (options ‘’)
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] bootconsole [tegra_comb_uart0] enabled
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt:Reserved memory: failed to reserve memory for node ‘fb0_carveout’: base 0x0000000000000000, size
0 MiB
Apr 3 10:44:53 hevi-2 kernel: [ 0.000000] OF: fdt:Reserved memory: failed to reserve memory for node ‘fb0_carveout’: base 0x0000000000000000, size
0 MiB

Please connect the micro usb port on your devkit to ubutnu host and open /dev/ttyUSB3 to monitor the uart log when error happens. It shall give the kernel stack dump.