Failed to initiate password reset, please contact administrator

Hello,
I cannot log in to my career portal. When doing password reset I get “Failed to initiate password reset, please contact administrator”. Please help me resolve this issue.
Best

Hello @mohamad.soroush,

Can you please share the link to the portal you are using?

Sorry, I don’t have admin access to that site.

Please reach out to the support team here:
https://nvidia.custhelp.com/app/chat/chat_launch/