Gazeredirect doesnt work on specific video but works on others

So i have been able to use gazeredirect work on a 30fps 1080p but this video thats 24fps and custom resolution wont work. any ideas on how to fix? i tried to change the video to 30 fps and 1080p but that didnt work, so im not sure what is different about this video that it wont work. When it doesn’t work everything works like normally(no errors) but it doesn’t process as long and the file it creates can not be played.