Help Needed: NVIDIA Account Disabled - Request for Reactivation

Omniverse Learning and Resources Learning Resources
1

Hi!

When I try to log in to https://learn.nvidia.com, the site either doesn’t load, or when it does, I get a message saying, “Your account has been disabled. If you believe this was done in error, please contact us at feedback@example.com.” When I try to email this address, I get a response saying, “Your message was rejected by the recipient email server.” I can log in on https://www.nvidia.com without any issues; the problem only occurs on learn.nvidia.com.

Can you please help me resolve this issue and reactivate my account?

Thank you.

2

Hi there, and welcome. I am sorry you are having trouble. I just tried the same website and I was able to log in ok. Is this a long time problem that you have had for a while? It might just be temporary. Can you please try again and let me know if it persists longer than a day ?

3

Hi @Richard3D , the problem happened like 3 hours ago. Still not working.

Yes, i will come back to you in a day.

4

@Richard3D, hi! The problem now - that the page is updating and nothing changes. I don’t even see an error now.

5

It sounds to me like you’re having an issue with your browser. Here’s what I would do. I would clear your whole browser cahce and start fresh. All you can try starting an incognito session. Either way it just sounds me like it needs a refresh of stale cookies. You can confirm this by using another computer. Or even just another browser.

But when I can confirm is, there’s nothing wrong with the system.

6

@Richard3D, hi. Only with incognito session it was able to open but the problem still there.
image

7

Hi @aimaster_1,

Hello,

It appears that your account was banned, and unfortunately I do not have the ability to re-enable your account.
You will need to reach out to the DLI team directly at dli-help@nvidia.com.

Note: Please keep in mind that our Terms of Service require that you only use our labs for the course content, and not for unlimited experimentation.

8

I do not know what to advise. The website is totally fine, up and active. You don’t even need an account. When I access that link I go here:

image
image2154×1069 229 KB

Let’s start at the beginning.

  1. Where are you located? What country?
  2. Are you using a VPN? We do not support any kind of VPN
  3. Could you access this page before, and this is a new problem, or you have never been able to?
  4. Have you tried a) a new computer? b) a new location if you have a laptop?
11

@TomNVIDIA, hi! Sent an email on dli-help@nvidia.com

1 Like
12

@TomNVIDIA, hi! It has been like two weeks (from June 26) when i wrote a message to dli-help@nvidia.com.

I have got that day an automatic answer from them:

"Thank you for contacting DLI support. We are tracking your request and we appreciate your patience while we route it to an appropriate team member.

We’ll be able to most effectively assist you if you contact us from the email address that you used to register your DLI account, and provide a detailed description of your issue.

If you are an NVIDIA/DLI Certified Instructor or Service Delivery Partner, please refer to your program documentation and contact us via your designated support channels."

After that nothing changed and no one contacted me. What is average time of waiting for that support?

14

Thank you @TomNVIDIA and @Richard3D for your work - problem now solved. DLI Team also helped.

1 Like
15

I’m glad you got it sorted out.

16

Great, thanks

17

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.