Help to reset my Online GPU launch task limit

Please provide the following information when requesting support.
my user: grandsonudoette005@gmail.com

Hardware - I was using an ONLINE GPU on my browser.
Hardware - Intel(R) Core™ i5-6300U CPU
Operating System - Window 10.0.19045
Riva Version - N/A
TLT Version (if relevant)
How to reproduce the issue ? (This is for errors. Please share the command and the detailed log here)

Hello! Please I have exceeded the my ONLINE GPU task limit. Please could you help with a reset.
I get this error when trying to launch and the email-address is not reachable.

“You have launched this GPU task more than the expected number of times.
To continue, please contact DLI support by e-mailing dli-help@nvidia.com.”

Hello and welcome to the forums.

I have reset your task your task launches.
Let me know if you have any issues.

Best,
Tom

@TomNVIDIA I have the same error. Could you help me to solve it?

My username: yves.zhang.life@outlook.com

" You have launched this GPU task more than the expected number of times.

To continue, please contact DLI support by e-mailing dli-help@nvidia.com."

Hi @yves.zhang.life

What is the course name?

Hi, @TomNVIDIA
It’s “Accelerating CUDA C++ Applications with Multiple GPUs”

Oh, please try now.

Best,
Tom

It works, thanks.

1 Like

Hi @TomNVIDIA same problem here also in " Scaling CUDA C++ Applications to Multiple Nodes". My username is angelaragonkifute@gmail.com

Hi @angelaragonkifute,

I reset your task launch, please try now.

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