# \*\*\* If you have a problem PLEASE read this first \*\*\*

**URL:** <https://forums.developer.nvidia.com/t/if-you-have-a-problem-please-read-this-first/347792>\
**Category:** Announcements\
**Created:** [October 15, 2025, 5:01pm UTC](https://forums.developer.nvidia.com/t/if-you-have-a-problem-please-read-this-first/347792 "2025-10-15T17:01:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MackenzieNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/mackenzienvidia/32/382649_2.png) [@MackenzieNVIDIA](https://forums.developer.nvidia.com/u/MackenzieNVIDIA)\
**Post date:** [October 15, 2025, 5:01pm UTC](https://forums.developer.nvidia.com/t/if-you-have-a-problem-please-read-this-first/347792/1 "2025-10-15T17:01:42Z")

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If you have a problem, and would like assistance, please follow these steps:

1. Please always include a detailed description of the problem (both when starting a new thread and when posting to existing threads), as distinct problems can have nearly identical symptoms (e.g. black screens, hung X servers, etc.). Reliable reproduction steps are especially useful. If you post a reply reading “I have the same problem” in response to another user’s bug report without the information requested in this post, you may make it more difficult for NVIDIA to track and diagnose the problem.

2. **Please always include a copy of an `nvidia-bug-report.log.gz` file** , which can be generated with the `nvidia-bug-report.sh` script shipped with the NVIDIA Linux/FreeBSD graphics drivers and installed in your PATH; the log file will be placed in the current working directory. Attach the log file by clicking the Upload ![upload](https://global.discourse-cdn.com/nvidia/original/2X/e/ea00e0e399b87cd1e9a5e93020868cf1750af90a.png) button in the post composition window.

3. In case of NVIDIA Linux graphics driver installation problems (when using one of the official .run installers), please attach the NVIDIA installer log file, `/var/log/nvidia-installer.log`.

4. If you have collected additional information, but are not sure if it is relevant/appropriate, please attach it anyway.

5. When creating a new thread, please make the thread subject as descriptive as possible. For example,

- Good title: "X server 1.2 crashes when Kopete opens a popup notification on GeForce 8800 GTX"
- Bad title: "The X server keeps crashing"
- Really bad title: "Help me!"

This information will help us help you.

Thanks!

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<div class="post-metadata">

**Author:** ![MackenzieNVIDIA](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/mackenzienvidia/32/382649_2.png) [@MackenzieNVIDIA](https://forums.developer.nvidia.com/u/MackenzieNVIDIA)\
**Post date:** [October 15, 2025, 5:02pm UTC](https://forums.developer.nvidia.com/t/if-you-have-a-problem-please-read-this-first/347792/2 "2025-10-15T17:02:09Z")

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Pinned on October 15, 2025, 5:02pm UTC