Hi Team, I am looking for some administrative help to unblock an IT routing bug with my account.
My UK based deep-tech hardware startup, Vancenco Solutions (Domain: vancenco.co.uk), was invited by the Inception team via email to re-apply with our updated Gen-2 architecture and new UK Patent filings. However, because my email is structurally locked to the lower-tier “NVIDIA Connect” portal, I was unable to submit a fresh Inception web-form.
Per support’s instruction, I updated my Connect profile and submitted it via the inceptionprogram@ email alias on Feb 16th to serve as a manual re-application. I have sent follow-up emails since the 16th but have received zero replies, leading me to suspect my application is currently stuck in an administrative blind spot due to the SSO portal lock.
I am currently finalizing our Q2 edge-hardware procurement for impending aerospace and enterprise rollouts, and this portal bug is preventing us from moving forward. Could a moderator (perhaps @TomNVIDIA or @chrisb3 ) kindly help and check the backend and / or with the inception team to ensure my manual re-application hasn’t been lost in the system and is actively in the engineering review queue? Thanks!
Hi @kieran.pickavance,
I have sent this on to the Inception team for review.
Thanks for your patience.
Tom
Hi @kieran.pickavance
Someone from the team should have reached out to you.
Let me know if you have any questions.
Hi @TomNVIDIA, yes, the Inception team reached out directly yesterday! They confirmed there is a backend account issue and have escalated it to IT to manually migrate the account tier so they can fast-track the review. I am currently on standby eagerly waiting for IT to give me the green light that the portal is unlocked. Thank you immensely for unblocking this and getting it routed to the right people. Greatly appreciated!
Hi @TomNVIDIA
I’m not comfortable chasing this up again, as I know, like everybody inception. Team will be exceptionally busy however, I’m hoping you might be able to rattle the cage one more time for me.
On March 5th, the Inception team reached out directly via email. They apologized for the delay and stated: 'we will escalate the issue to get the account changed.’
I’m only chasing this because of the expectation set in that email. It’s been almost two weeks now, and I haven’t received any further correspondence .Being stuck in this administrative limbo is starting to cause some real headaches on our end.
Could you possibly check if that escalation got stuck somewhere internally? I’d be massively grateful. Thanks again for your help.
Hi @kieran.pickavance,
I have asked the team to look into this ASAP.
Hi @kieran.pickavance,
Your account status has been fixed, so you can now reapply to Inception.
If you run into any issues, please reach out to inceptionprogram@nvidia.com for direct assistance.
Cheers,
Tom
@TomNVIDIA - Just confirming the IT reset worked and our new application is officially submitted!
The Inception team mentioned they’d be fast-tracking the review now that the portal bug is cleared, so fingers crossed that moves through the queue quickly! 🤞
Thanks again for stepping in to unblock this. Your help in getting this escalated was an absolute lifesaver. Cheers!
Hi @kieran.pickavance,
I’m happy to hear this! :-)
Cheers,
Tom