Install error

I spent a lot of time waiting for the installation, but in the end it didn’t work and gave me the following message: Error installing Machinima Beta: [58b0eacf-0472-4cea-ae5f-b504a39e20f8] Cannot sign URL for download – FetchError. Request to failed, reason: socket hang up

@mayjy202711 do you mind uploading the full OV Launcher log? that will provide the dev with the full context. you can find the file from the location below:

  • Window - C:\Users\%username%\.nvidia-omniverse\logs\launcher.log
  • Linux - ~/.nvidia-omniverse/logs/launcher.log

in addition, can you mention your hardware spec and OS?

launcher.log (82.8 KB)

can you try the following?

  1. reboot your machine
  2. temporarily disable any antivirus (and firewalls if needed)
  3. check with IT or evaluate your ports and outbound connection
    to ensure they are open based on the TCP/IP information
  4. make sure the network connection is stable
  5. start the Launcher with “Run as administrator”