Issues with M.2 Screw

Autonomous Machines Jetson & Embedded Systems Jetson Nano
1

I recently purchased a dev kit; and have tried to install a WIFI / BT card after a few days of use.
When I went to remove the M.2 screw; the head had started to strip (as if it has been fused or glued the standoff), with multiple PH #2 drivers.

I have also attempted to replace the standoff; but that seems glued to the board, and is unable to be removed.

I don’t want to have to cut / drill the screw out as that runs the risk of metal shavings entering the M.2 and SOM connectors.

Has anyone else had the above issue?

2

Hi ladland, could you take a picture of this?

3

The photos can be found at [url]Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

4

Pliers does not work either?

5

Nope, not on the screw head or standoff; it is as if the heat from the CPU has started to melt the screw head; and, or glue (it looks like the CPU is directly above the M.2 screw)

6

Is it possible to plug in card without removing the screw? No idea how to do with it, maybe a RMA process is needed…

7

The card doesn’t connect properly without being screwed in; plus the plugs on the antenna cables touch some of the the solder on the SOM as the card it too high without the screw holding it down

8

Just wondering if there has been any updates?

9

Hi ladland,

Not sure what the updates you mean, if you’re looking for RMA process, please refer to [url]https://developer.nvidia.com/embedded/faq#rma-process[/url]

Thanks