I am experiencing what seems to be a hardware issue with my Jetson AGX Orin 64GB Developer Kit.
Problem Summary:
When I connect power to the correct USB-C port (the one next to the 40-pin header), the device does not boot.
Pressing the power button briefly turns on the LED, but it immediately shuts off.
The fan does not spin at all.
The display stays off, and there is no HDMI output.
I attempted to enter Force Recovery Mode using the correct button sequence, but the device is not recognized by my host PC via USB.
Additionally, a continuous high-pitched beeping sound comes from the lower area of the board (possibly near the baseboard) as soon as power is supplied.
What I’ve Tried:
Verified power supply and button sequence multiple times.
Tried entering Recovery Mode and flashing via SDK Manager – the board is not detected at all.
Contacted NVIDIA Customer Care, and they advised me to post here to get confirmation from Developer Support before an RMA process can be initiated.
Request:
Could you please help confirm whether this issue indicates a hardware failure?
If so, I would like to proceed with the RMA or replacement process as advised by NVIDIA Customer Care.
*** Please note that this reply is generated by LLM automatically ***
Based on the provided context, I’ll attempt to help you troubleshoot the issue with your Jetson AGX Orin 64GB Developer Kit.
Summary of the issue:
Your Jetson AGX Orin 64GB Developer Kit is experiencing a shutdown issue, where it immediately powers off after connecting power to the correct USB-C port. The screen remains white, and there is no HDMI output. You’ve tried entering Recovery Mode and flashing via SDK Manager, but the board is not detected. A clicking sound comes from the lower area of the board as soon as power is supplied.
Comparison with similar issues:
There are a few similar issues mentioned in the context that might be related to your problem:
Shutdown Issue: A similar issue is mentioned in the context, where a user’s Jetson Orin NX 16G module won’t shut down properly. However, the cause and solution are not explicitly stated.
Power-related issues: Several power-related issues are mentioned in the context, such as the VDD_3V3_SYS Power Rail issue on the Jetson Orin Nano, and the Unreliable DC Jack causes resets issue on the Jetson AGX Orin. These issues might be related to power supply or hardware problems.
HDMI display issues: There are a few HDMI display issues mentioned in the context, such as the ORIN NX unable to use HDMI display issue. However, these issues seem to be related to device tree configurations or hardware problems, rather than a shutdown issue.
Possible causes:
Based on the symptoms you’ve described, it’s possible that the issue is related to a hardware problem, such as:
Power supply issue: The clicking sound coming from the lower area of the board could indicate a power supply issue, such as a faulty power rail or a short circuit.
Hardware fault: The immediate shutdown and lack of HDMI output could indicate a hardware fault, such as a faulty GPU, memory, or other component.
Recommendation:
Given the symptoms and the fact that you’ve already tried troubleshooting steps, it’s likely that the issue is hardware-related. I recommend proceeding with the RMA (Return Merchandise Authorization) process as advised by NVIDIA Customer Care. Before doing so, you may want to try a few additional troubleshooting steps, such as:
Verify the power supply: Double-check that the power supply is functioning correctly and that the USB-C port is not damaged.
Inspect the board: Visually inspect the board for any signs of physical damage or wear.
If you’ve already tried these steps and the issue persists, it’s likely that the board is faulty and needs to be replaced.
Please note that I’m not a NVIDIA representative, and my recommendation is based on the provided context and general troubleshooting principles. It’s always best to follow the advice of the manufacturer’s customer support team.
As mentioned, I’ve already verified the power supply and visually inspected the board. The issue persists exactly as described — no fan spin, no HDMI output, and immediate shutdown with a beeping noise.
Could a moderator or NVIDIA support engineer please confirm if this qualifies as a hardware defect so I can proceed with the RMA process, as advised by NVIDIA Customer Care?
I’m using the official NVIDIA AC power adapter that came with the Jetson AGX Orin 64GB Developer Kit.
However, since NVIDIA does not provide the AC power cable compatible with South Korean outlets (220V), I am using a separately purchased AC power cable rated at 2.5A / 250V~, which is suitable for the Korean standard 220V system.
I attatched the pictures.
I’m still unable to resolve the issue, and so far I haven’t received a definitive answer or solution from the forum.
At this point, I strongly suspect a hardware failure.
If the issue cannot be resolved here, I would like to proceed with the RMA (Return Merchandise Authorization) process as advised by NVIDIA Customer Care.
Could a moderator or NVIDIA engineer please confirm whether this qualifies for hardware replacement?
