I tried to get the required logs to share them with you, I found out it is now working correctly, which is good and bad at the same time since I don’t like to stop digging into an issue I’ve faced without knowing why it happened and why it worked without noticeable changes (and since that may help other users facing same issue), so I started isolating things and after isolation it turns out that the problem was caused by an HDMI Hub was used in the initial test (when it failed).
Reasons:
- HDMI Hub reports it supports 4k@60FPS to the connected device since it is really support 4k@60FPS but my screen connected to it does not support more than 4k@30FPS
- connecting the 4k@30FPS HDMI monitor directly to the Jetson B01 Board worked fine for me since the screen reports exactly what it supports and the Jetson B01 board gets correct info about the screen.
- connecting the Jetson B01 Board to the HDMI Hub (which, HDMI HUB, in turns connected to my 4k@30FPS monitor) then the issue returned to happen again, since the HDMI Hub reports it can support 4k@60FPS without taking into account the destination device (screen/monitor/…) connected to it
For me I consider this topic solved since I found out what was happening and would really like to thank Nvidia support team since they proofed they were ready to help.
For any reason, if you still prefer to dig more into it please let me know what you need based on the new information provided above. and I will try to help as much as I can