Hello, I have to start a new topic and continue with the previous module that needs to be repaired. Its serial number is, and I have verified on the latest version that it can only recognize USB 2.0. Our company has been producing Jetson product carrier boards for many years, and there must be a problem with this module
I have already used the device version 35 to flash 1420422042815 with a pn number of 900-83668-0000-000, but this issue still exists. Please allow me to follow the RMA process
If the device is under warranty, please follow the steps in:
Jetson FAQ | NVIDIA Developer
I need a response like this, as shown in the picture, otherwise the process won’t continue. I know you have agreed to have it repaired, but my next level operator doesn’t understand
Hello, are you still there
Please do the following steps to submit the request:
- Go to this link.
- Select the “Live Chat” option to chat online with one of our customer care agents.
- Enter your contact information.
- Select the “Jetson” from the product drop-down list.
- Submit the request.
Our team will check it and get back to you.
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