Jetson nx module cannot recognize usb3.0, submit feedback RMA

Hello, I have to start a new topic and continue with the previous module that needs to be repaired. Its serial number is, and I have verified on the latest version that it can only recognize USB 2.0. Our company has been producing Jetson product carrier boards for many years, and there must be a problem with this module

The core board cannot recognize USB3.0, and there is no rx on the SSTX+signal_ The detet signal is sent, - Jetson & Embedded Systems / Jetson Xavier NX - NVIDIA Developer Forums

I have already used the device version 35 to flash 1420422042815 with a pn number of 900-83668-0000-000, but this issue still exists. Please allow me to follow the RMA process

If the device is under warranty, please follow the steps in:
Jetson FAQ | NVIDIA Developer

I need a response like this, as shown in the picture, otherwise the process won’t continue. I know you have agreed to have it repaired, but my next level operator doesn’t understand

Hello, are you still there

Please do the following steps to submit the request:

  1. Go to this link.
  2. Select the “Live Chat” option to chat online with one of our customer care agents.
  3. Enter your contact information.
  4. Select the “Jetson” from the product drop-down list.
  5. Submit the request.

Our team will check it and get back to you.

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