The JetPack version currently installed.
nvidia-jetpack:
Installed: (none)
Candidate: 7.2-b187
Version table:
7.2-b187 600
600 https://repo.download.nvidia.com/jetson/common r39.2/main arm64 Packages
7.2-b184 600
600 https://repo.download.nvidia.com/jetson/common r39.2/main arm64 Packages
The firmware version (if known).
Whether all USB Type-A ports are affected. - YES
Whether any USB devices receive power or are detected. - USB C works
Any serial console logs, if available.
$lsusb (with the keyboard and mouse connected to USB3.0)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 13d3:3549 IMC Networks Bluetooth Radio
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
~$ lsusb (when keyboard is connected to USB C)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 13d3:3549 IMC Networks Bluetooth Radio
Bus 001 Device 003: ID 05ac:1017 Apple, Inc. USB2.0 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 05ac:1018 Apple, Inc. USB3.1 Hub
sudo dmesg | grep -i usb
[ 0.038931] /bus@0/padctl@3520000/ports/usb2-0: Fixed dependency cycle(s) with /bus@0/i2c@c240000/fusb301@25/connector@0
[ 0.038973] /bus@0/i2c@c240000/fusb301@25/connector@0: Fixed dependency cycle(s) with /bus@0/padctl@3520000/portsusb2-0
[ 0.043907] /bus@0/padctl@3520000/ports/usb2-0: Fixed dependency cycle(s) with /bus@0/i2c@c240000/fusb301@25/connector@0
[ 0.047571] /bus@0/i2c@c240000/fusb301@25/connector@0: Fixed dependency cycle(s) with /bus@0/padctl@3520000/portsusb2-0
[ 0.065641] usbcore: registered new interface driver usbfs
[ 0.065669] usbcore: registered new interface driver hub
[ 0.065708] usbcore: registered new device driver usb
[ 2.830299] usbcore: registered new interface driver usb-storage
[ 4.263897] usbcore: registered new interface driver usbhid
[ 4.264056] usbhid: USB HID core driver
[ 4.338635] usbcore: registered new interface driver snd-usb-audio
[ 4.423825] /bus@0/i2c@c240000/fusb301@25/connector@0: Fixed dependency cycle(s) with /bus@0/padctl@3520000/portsusb2-0
[ 4.461890] /bus@0/i2c@c240000/fusb301@25/connector@0: Fixed dependency cycle(s) with /bus@0/padctl@3520000/portsusb2-0
[ 4.462226] /bus@0/padctl@3520000/ports/usb2-0: Fixed dependency cycle(s) with /bus@0/i2c@c240000/fusb301@25/connector@0
[ 4.472534] tegra-xusb 3610000.usb: Adding to iommu group 2
[ 4.491990] tegra-xusb 3610000.usb: Firmware timestamp: 2023-02-10 03:48:10 UTC, Version: 80.05 release
[ 4.492246] tegra-xusb 3610000.usb: xHCI Host Controller
[ 4.492399] tegra-xusb 3610000.usb: new USB bus registered, assigned bus number 1
[ 4.500651] tegra-xusb 3610000.usb: hcc params 0x0180ff05 hci version 0x120 quirks 0x0000000000000810
[ 4.509366] tegra-xusb 3610000.usb: irq 141, io mem 0x03610000
[ 4.515481] tegra-xusb 3610000.usb: xHCI Host Controller
[ 4.520730] tegra-xusb 3610000.usb: new USB bus registered, assigned bus number 2
[ 4.528252] tegra-xusb 3610000.usb: Host supports USB 3.1 Enhanced SuperSpeed
[ 4.535666] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.08
[ 4.543740] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 4.551087] usb usb1: Product: xHCI Host Controller
[ 4.556073] usb usb1: Manufacturer: Linux 6.8.12-1021-tegra xhci-hcd
[ 4.562463] usb usb1: SerialNumber: 3610000.usb
[ 4.567787] hub 1-0:1.0: USB hub found
[ 4.575449] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.08
[ 4.583291] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 4.590462] usb usb2: Product: xHCI Host Controller
[ 4.595362] usb usb2: Manufacturer: Linux 6.8.12-1021-tegra xhci-hcd
[ 4.601751] usb usb2: SerialNumber: 3610000.usb
[ 4.606817] hub 2-0:1.0: USB hub found
[ 4.790946] usbcore: registered new interface driver uas
[ 4.796020] tegra-xudc 3550000.usb: Adding to iommu group 5
[ 4.838198] usb 1-3: new full-speed USB device number 2 using tegra-xusb
[ 4.990523] usb 1-3: New USB device found, idVendor=13d3, idProduct=3549, bcdDevice= 0.00
[ 4.990789] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 4.991015] usb 1-3: Product: Bluetooth Radio
[ 4.991145] usb 1-3: Manufacturer: Realtek
[ 4.991262] usb 1-3: SerialNumber: 00e04c000001
[ 14.247147] fusb301 1-0025: device id: 0x12
[ 14.275598] fusb301 1-0025: toggle_time(0) is not updated
[ 14.275938] fusb301 1-0025: fusb301_set_mode: mode (32)(32)
[ 14.276273] fusb301 1-0025: fusb301_detach: type[0x00] chipstate[0x01]
[ 14.276280] fusb301 1-0025: fusb_update_state: 1
[ 14.277080] fusb301 1-0025: mode[0x20], host_cur[0x02], dttime[0x00]
[ 14.405594] modprobe: btusb: not loading in-tree driver, out-of-tree rtk_btusb is present
[ 14.405658] modprobe: btusb: not loading in-tree driver, out-of-tree rtk_btusb is present
[ 14.422256] modprobe: btusb: not loading in-tree driver, out-of-tree rtk_btusb is present
[ 14.422949] modprobe: btusb: not loading in-tree driver, out-of-tree rtk_btusb is present
[ 14.438639] rtk_btusb: Realtek Bluetooth USB driver ver 3.1.65ab490.20240531-141726
[ 14.452701] rtk_btusb: btusb_probe intf->cur_altsetting->desc.bInterfaceNumber 0
[ 14.452711] rtk_btusb: btusb_probe can_wakeup 1, may wakeup 0
[ 14.452715] rtk_btusb: patch_add
[ 14.452719] rtk_btusb: auto suspend is disabled
[ 14.452723] rtk_btusb: pid = 0x3549
[ 14.452727] rtk_btusb: patch_add: Reset gEVersion to 0xff
[ 14.462817] rtk_btusb: btusb_probe: done
[ 14.462924] rtk_btusb: btusb_open start
[ 14.462929] rtk_btusb: btusb_open hdev->promisc ==0
[ 14.462931] rtk_btusb: download_patch start
[ 14.462934] rtk_btusb: chip type value: 0x73
[ 14.464230] rtk_btusb: chip_type->status = 0x0, chip_type->chip = 0xbeef
[ 14.464240] rtk_btusb: HCI reset.
[ 14.477245] rtk_btusb: read_ver_rsp->lmp_subver = 0x8822
[ 14.477256] rtk_btusb: read_ver_rsp->hci_rev = 0xc
[ 14.477260] rtk_btusb: patch_entry->lmp_sub = 0x8822
[ 14.477263] rtk_btusb: load_firmware start
[ 14.477266] rtk_btusb: lmp_version = 0x8822
[ 14.477269] rtk_btusb: config filename rtl8822cu_config
[ 14.478206] rtk_btusb: no bdaddr file /opt/bdaddr
[ 14.478212] rtk_btusb: Origin cfg len 6
[ 14.478216] rtk_btusb: 55 ab 23 87 00 00
[ 14.478219] rtk_btusb: New cfg len 6
[ 14.478221] rtk_btusb: 55 ab 23 87 00 00
[ 14.478231] rtk_btusb: fw name is rtl8822cu_fw
[ 14.478513] usbcore: registered new interface driver rtk_btusb
[ 14.478736] rtk_btusb: This is not 8723a, use new patch style!
[ 14.478742] rtk_btusb: rtk_get_eversion: gEVersion 255
[ 14.480376] rtk_btusb: eversion->status = 0x0, eversion->version = 0x3
[ 14.480382] rtk_btusb: load_firmware: New gEVersion 3
[ 14.480384] rtk_btusb: rtk_get_fw_project_id: opcode 0, len 1, data 13
[ 14.480387] rtk_btusb: lmp_version is 8822, project_id is 13, match!
[ 14.480390] rtk_btusb: fw_version = 0xefd6d8d7
[ 14.480393] rtk_btusb: number_of_total_patch = 3
[ 14.480394] rtk_btusb: chipID 4
[ 14.480396] rtk_btusb: patch_length 0x8660
[ 14.480398] rtk_btusb: start_offset 0x00005d00
[ 14.480400] rtk_btusb: Svn version: -412133102
[ 14.480402] rtk_btusb: Coexistence: BTCOEX_20210106-2020
[ 14.480404] rtk_btusb: buf_len = 0x8666
[ 14.480423] rtk_btusb: fw: exists, config file: exists
[ 14.480426] rtk_btusb: load_firmware done
[ 14.480440] rtk_btusb: download_data start
[ 14.689150] rtk_btusb: download_data done
[ 14.689165] rtk_btusb: HCI reset.
[ 14.700128] rtk_btusb: read_ver_rsp->lmp_subver = 0xd8d7
[ 14.700137] rtk_btusb: read_ver_rsp->hci_rev = 0xefd6
[ 14.700140] rtk_btusb: patch_entry->lmp_sub = 0x8822
[ 14.700151] rtk_btusb: Rtk patch end 0
[ 14.700154] rtk_btusb: chip type value: 0x73
[ 14.700157] rtk_btusb: btusb_open set HCI UP RUNNING
[ 14.700186] rtk_btusb: btusb_open end
[ 14.747505] rtk_btusb: btusb_notify: hci0 evt 3
[ 16.134315] tegra-xudc 3550000.usb: EP 0 (type: ctrl, dir: out) enabled
[ 16.137655] l4tbr0: port 1(usb0) entered blocking state
[ 16.137676] l4tbr0: port 1(usb0) entered disabled state
[ 16.137707] configfs-gadget.l4t gadget.0 usb0: entered allmulticast mode
[ 16.137809] configfs-gadget.l4t gadget.0 usb0: entered promiscuous mode
[ 1813.358076] fusb301 1-0025: fusb301_work_handler: int_sts[0x01]
[ 1813.358715] fusb301 1-0025: sts[0x21], type[0x10]
[ 1813.359065] fusb301 1-0025: fusb301_set_mode: mode (4)(4)
[ 1813.359411] fusb301 1-0025: fusb_update_state: a
[ 1813.974420] fusb301 1-0025: fusb301_set_mode: mode (1)(1)
[ 1813.974780] fusb301 1-0025: fusb_update_state: b
[ 1814.117222] fusb301 1-0025: fusb301_work_handler: int_sts[0x01]
[ 1814.117873] fusb301 1-0025: sts[0x21], type[0x10]
[ 1814.118690] fusb301 1-0025: fusb301_set_dfp_power: host current(1)
[ 1814.118703] fusb301 1-0025: fusb_update_state: 7
[ 1825.363600] fusb301 1-0025: fusb301_work_handler: int_sts[0x02]
[ 1825.363676] fusb301 1-0025: fusb301_detach: type[0x10] chipstate[0x07]
[ 1825.365004] fusb301 1-0025: fusb301_set_mode: mode (32)(32)
[ 1825.365348] fusb301 1-0025: fusb_update_state: 1
[ 1826.873926] fusb301 1-0025: fusb301_work_handler: int_sts[0x01]
[ 1826.874567] fusb301 1-0025: sts[0x21], type[0x10]
[ 1826.874915] fusb301 1-0025: fusb301_set_mode: mode (4)(4)
[ 1826.875256] fusb301 1-0025: fusb_update_state: a
[ 1827.486227] fusb301 1-0025: fusb301_set_mode: mode (1)(1)
[ 1827.486601] fusb301 1-0025: fusb_update_state: b
[ 1827.628277] fusb301 1-0025: fusb301_work_handler: int_sts[0x01]
[ 1827.628920] fusb301 1-0025: sts[0x21], type[0x10]
[ 1827.629766] fusb301 1-0025: fusb301_set_dfp_power: host current(1)
[ 1827.629779] fusb301 1-0025: fusb_update_state: 7
[ 1830.362290] usb 2-2: new SuperSpeed USB device number 2 using tegra-xusb
[ 1830.390598] usb 2-2: New USB device found, idVendor=05ac, idProduct=1018, bcdDevice=45.00
[ 1830.390620] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1830.390628] usb 2-2: Product: USB3.1 Hub
[ 1830.390634] usb 2-2: Manufacturer: Apple Inc.
[ 1830.390639] usb 2-2: SerialNumber: DLC3297012FKD56AZ
[ 1830.393669] hub 2-2:1.0: USB hub found
[ 1830.514050] usb 1-1: new high-speed USB device number 3 using tegra-xusb
[ 1830.669542] usb 1-1: New USB device found, idVendor=05ac, idProduct=1017, bcdDevice=45.00
[ 1830.669563] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1830.669572] usb 1-1: Product: USB2.0 Hub
[ 1830.669577] usb 1-1: Manufacturer: Apple Inc.
[ 1830.669581] usb 1-1: SerialNumber: DLC3297012FKD56AZ
[ 1830.671464] hub 1-1:1.0: USB hub found
[ 1830.998344] usb 1-1.1: new low-speed USB device number 4 using tegra-xusb
[ 1831.133004] usb 1-1.1: New USB device found, idVendor=0461, idProduct=4d8a, bcdDevice= 1.00
[ 1831.133033] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1831.133042] usb 1-1.1: Product: HP USB Multimedia Keyboard
[ 1831.133049] usb 1-1.1: Manufacturer: NOVATEK
[ 1831.140731] input: NOVATEK HP USB Multimedia Keyboard as /devices/platform/bus@0/3610000.usb/usb1/1-1/1-1.1/1-1.1:1.0/0003:0461:4D8A.0001/input/input5
[ 1831.266844] hid-generic 0003:0461:4D8A.0001: input,hidraw0: USB HID v1.11 Keyboard [NOVATEK HP USB Multimedia Keyboard] on usb-3610000.usb-1.1/input0
[ 1831.272014] input: NOVATEK HP USB Multimedia Keyboard System Control as /devices/platform/bus@0/3610000.usb/usb1/1-1/1-1.1/1-1.1:1.1/0003:0461:4D8A.0002/input/input6
[ 1831.330694] input: NOVATEK HP USB Multimedia Keyboard Consumer Control as /devices/platform/bus@0/3610000.usb/usb1/1-1/1-1.1/1-1.1:1.1/0003:0461:4D8A.0002/input/input7
[ 1831.330930] hid-generic 0003:0461:4D8A.0002: input,hidraw1: USB HID v1.11 Device [NOVATEK HP USB Multimedia Keyboard] on usb-3610000.usb-1.1/input1
[ 1831.434523] usb 1-1.2: new full-speed USB device number 5 using tegra-xusb
[ 1831.573001] usb 1-1.2: New USB device found, idVendor=05ac, idProduct=1463, bcdDevice=45.00
[ 1831.573017] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1831.573024] usb 1-1.2: Product: USB-C Digital AV Multiport Adapter
[ 1831.573029] usb 1-1.2: Manufacturer: Apple Inc
[ 1831.573034] usb 1-1.2: SerialNumber: DLC3297012FKD56AZ
A summary of the troubleshooting already performed, including the successful firmware update via USB Type-C. – I updated the firmware using ubuntu, still nothing worked.