I’m reaching out to request support regarding a Jetson Orin Nano Developer Kit that I received as part of the Gemma Developer Day event organized in Paris by Google.
🔹Context:
The kit was given to me by Asier Arranz, Senior Staff Developer Advocate at NVIDIA, during the event.
It was distributed by the Google team as part of a developer outreach program.
As such, I did not receive a traditional purchase invoice.
This was specifically the Gemma Developer Day Paris event, and related materials can be found online for reference.
🔹Issue:
The board does not power on, no LED lights or signs of activity.
I’ve tried multiple power sources and cables — no change.
The issue started very shortly after first use.
🔹Device details:
Serial Number (SN): 1420125602169
Part Number (PN): 945-13766-0005-000
Model: P3766
🔹Supporting info:
I have already contacted NVIDIA support (case handled by Dan), and was advised to post here so that the technical team can confirm whether the board qualifies for RMA.
A screenshot of my LinkedIn post showing I received the kit is also available if needed.
As the unit seems to be completely unresponsive despite careful handling, I kindly request that it be considered for a replacement under NVIDIA’s RMA process.
I would greatly appreciate your help in verifying this case and guiding me on the next steps for a potential RMA, as I am currently completing a project (Kiwi-Ops) that relies on this hardware.
Please let me know if additional information is needed.
You are actually in the old Nano forum (you’ll still get a response, but any technical details might be incorrect if someone thinks it is an original Nano instead of an Orin Nano). I’m sure someone will see this and move it to the correct location, but even if that doesn’t happen, the post will still get a response. This is the Orin Nano forum (which is a decade newer than older Nano): https://forums.developer.nvidia.com/c/robotics-edge-computing/jetson-embedded-systems/jetson-orin-nano/632
Did the Orin Nano come with a power supply? Usually there is a possibility of powering over a barrel connector or one of the USB ports. There is in fact a jumper when powering via the barrel jack, and if you try to power through that without the jumper it would appear completely dead. They do normally have an L.E.D., but the fan itself does not normally run unless there is heat.
Some of the terminology you’ll be interested in when it starts working:
L4T (Linux for Tegra) is just what Ubuntu is called when NVIDIA content is added. This is what actually gets flashed. JetPack/SDK Manager is just a GUI front end for the actual flash software. You can get a list of documents and software releases here: https://developer.nvidia.com/linux-tegra
Jetson Orin Nano developer kits imply both the module and the carrier board are from NVIDIA. Some companies sell carrier boards for other purposes/options, and it is possible to get a commercial module separate from anything else. The software and instructions you see are intended for the developer kit. For the Orin Nano dev kit you will find there is an SD card slot on the bottom of the module itself. The operating system gets flashed to the SD card for that model, but everything else goes into QSPI memory on the module.
There is no eMMC on the Orin Nano dev kit.
Jetsons do not have a traditional hardware BIOS. That content is entirely in software, and a Linux host PC with the correct release of Ubuntu is required to flash the Jetson. When flashing the Jetson is a custom USB device. For the Orin Nano dev kit flash updates the software in QSPI memory of the Jetson itself; without that you won’t get any boot.
I’m not positive, but I think the layout of the older Nano carrier board and Orin Nano carrier board are the same with regard to power. See if this shows the jumper for using the barrel connector (which might have nothing to do with your case, but I’m sure someone will ask to check it): https://jetsonhacks.com/2019/04/10/jetson-nano-use-more-power/
