Jetson runtime Multimedia installation failure with SDK Manager

I used SDK Manager on Ubuntu 20.04.5 to flash Jetson Linux 35.2.1 and Jetpack 5.1 to AGX Orin. All but the Multimedia installation completed successfully. Here is the terminal log:

20:05:19 ERROR: Flash Jetson Linux - flash: [ 6.2565 ] ERROR: carveout /misc/carveout/aux_info@CARVEOUT_UNUSED5/ is not supported
20:05:19 ERROR: Flash Jetson Linux - flash: [ 6.2573 ] ERROR: carveout /misc/carveout/aux_info@CARVEOUT_MCE_COVERAGE/ is not supported
20:05:19 ERROR: Flash Jetson Linux - flash: [ 6.2581 ] ERROR: carveout /misc/carveout/aux_info@CARVEOUT_MCE_COVERAGE/ is not supported
20:05:19 ERROR: Flash Jetson Linux - flash: [ 6.2587 ] ERROR: carveout /misc/carveout/aux_info@CARVEOUT_MCE_COVERAGE/ is not supported
20:17:29 SUMMARY: Flash Jetson Linux - flash: Install completed successfully.
20:17:40 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:17:40 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:18:01 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:18:01 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:18:23 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:18:23 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:18:45 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:18:45 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:19:07 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:19:07 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:19:29 ERROR: nc: connect to 192.168.55.1 port 22 (tcp) failed: Connection refused
20:19:29 ERROR: Cannot connect to the device via SSH. Check the user name and password, and make sure that SSH service is running on the device.
20:20:59 ERROR: Connection to 192.168.55.1 22 port [tcp/ssh] succeeded!
20:21:01 ERROR: command terminated with error
20:21:02 ERROR: command terminated with error
20:21:02 ERROR: command terminated with error
20:21:02 ERROR: command terminated with error
20:21:03 ERROR: command terminated with error
20:21:03 ERROR: command terminated with error
20:21:03 ERROR: command terminated with error
20:21:03 ERROR: command terminated with error
20:21:04 ERROR: command terminated with error
20:21:04 ERROR: command terminated with error
20:21:05 ERROR: command terminated with error
20:21:05 ERROR: command terminated with error
20:21:05 ERROR: command terminated with error
20:21:19 SUMMARY: DateTime Target Setup - target: Install completed successfully.
20:26:56 SUMMARY: CUDA Runtime - target: Install completed successfully.
20:29:24 SUMMARY: CuDNN Runtime - target: Install completed successfully.
20:31:36 SUMMARY: TensorRT Runtime - target: Install completed successfully.
20:34:30 SUMMARY: NVIDIA Container Runtime with Docker integration (Beta) - target: Install completed successfully.
20:34:37 ERROR: Multimedia API - target: E: Unable to correct problems, you have held broken packages.
20:34:49 ERROR: Multimedia API - target: E: Unable to correct problems, you have held broken packages.
20:35:10 ERROR: Multimedia API - target: E: Unable to correct problems, you have held broken packages.
20:35:10 ERROR: Multimedia API - target: Unhandled error when running sudo -E apt-get -y --allow-downgrades install /opt/nvidia/deb_repos/nvidia-l4t-jetson-multimedia-api_35.2.1-20230121191456_arm64.deb: E: Unable to correct problems, you have held broken packages.;
20:35:10 ERROR: Multimedia API - target: command terminated with error
20:35:10 SUMMARY: Multimedia API - target: First Error: Installation failed. . Your device BSP image version is incompatible with the software version you are trying to install. Please flash your device with the right BSP version and try to re-install.
20:40:47 SUMMARY: CUDA Toolkit for L4T - target: Install completed successfully.
20:43:30 SUMMARY: cuDNN on Target - target: Install completed successfully.
20:46:54 SUMMARY: TensorRT on Target - target: Install completed successfully.
20:47:49 SUMMARY: OpenCV Runtime - target: Install completed successfully.
20:49:15 SUMMARY: OpenCV - target: Install completed successfully.
20:49:35 SUMMARY: CuPVA Runtime - target: Install completed successfully.
20:51:06 SUMMARY: VPI Runtime - target: Install completed successfully.
20:52:39 SUMMARY: VPI on Target - target: Install completed successfully.

and screen capture:

Hi pauljurczak,

We can’t reproduce your issue with JetPack-5.1.
Are you using the same JetPack to flash image and install sdk components?
After flash completed, please check your Orin board BSP is r35.2.1.

$ cat /etc/nv_tegra_release 
# R35 (release), REVISION: 2.1, GCID: 32413640, BOARD: t186ref, EABI: aarch64, DATE: Tue Jan 24 23:38:33 UTC 2023

Yes, I flashed L4T and JetPack 5.1 in one go with SDK Manager. Content of /etc/nv_tegra_release is the same as you listed.

This is not a showstopper for my development. Perhaps it was caused by the delay of me logging in on AGX Orin during the installation? Maybe the user interface of SDK Manager and workflow could be modified to account for the necessity of logging into the AGX Orin during the installation?

Hi pauljurczak,

Please remove JetPack-5.1 folder, try download and install again. Thanks!

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