I have a jetson xavier, It was a fresh system and I flashed it with a jetpack last December, I have used it for a while and then my when my usage was over I stored it somewhere. In this month when i tried to use it, i was not able to access it. I have tried to reflash the system but the flashing process was not getting complete. I have tried both methods of flashing (command line, SDK), but still no use.
(
Now what am i supposed to do with the system?
How can i check the warranty of the device? what details do i have to provide?
What’s the command you use to flash it?
Is it an official DevKit from NVIDIA, or with a third-party carrier board?
Looks like you have the SD card version of Xavier NX, and are flashing the image into the SD card, right?
No
I used official sdk manager and tried to flash it with a jetpack version
it is an official one from nvidia
maybe the log command I have send might be done wrongly idk,
the SDK method log I haven’t kept because it was done some time ago
Can you please help on how to solve this hardware related issue of the jetson Xavier
It was working without any issue from December but got suddenly became inaccessible in march that’s when I tried to reflash the device, which I have done multiple times and also this is not the first time I flash a jetson xavier, but this is the first time something like this happen
Please try again using the flash script, and post the command you use and the full log here. Also tell us which version of Xavier NX you have (eMMC or SD), and what storage device you want to flash.
The error you bumped into may happen If you have an module with SD card, but try to flash it with the config file designed for the eMMC module, and vice versa. So it’s important to know which variant you have, and what command you use to flash.
I Will do that in the meantime
Can you please help me by providing info on
1 - what to do with a jetson when it has hardware issues?
2 -How to check the warranty of a jetson?
As I’ve said, we need to have the full log before we can debug it, and it’s too early to say it’s a hardware issue. I don’t know why you insist on it.
Regarding warranty, check these pages:
For a DevKit, you have one-year warranty; for a module, it is three years.
I already did that
I chatted with your agent and they said they don’t have info on jetson
I have raised tickets on this but they have also said the same and asked me to discuss in developer forum which I did with you
Now you’re saying chat with your agent again?
(from yesterday the agent chat was not available for ,it was always says no agent is available now, I think that option has been disabled for me since nobody has any solution for my issue)
I have only question for you
Can you help me find a solution without redirecting to something which I already did ?
thank you
I don’t know what you have tried before making this post, so please don’t get angry and I’m not the one to blame. If your device was bought from our partner vendor, maybe it’s more convenient to contact the vendor first. If it was directly bought from NVIDIA, then contacting our staff should be the official way for sending RMA requests.
What if I need an RMA (Return Material Authorization)?
If you believe that your Jetson product is defective, please contact the NVIDIA Customer Care team. We will help you troubleshoot your issue and process a replacement if it is found to be defective.
Select the “Live Chat” option to chat online with one of our customer care agents.
Enter your contact information.
Select the “Jetson” from the product drop-down list.
Submit the request.
Also, I’m not sure if you just want to get you board replaced with a new one. If it’s indeed not a hardware issue, then it’s way faster to debug it than sending an RMA request and waiting for the package to arrive. This way, I need you to provide the command you use for flashing and the full flashing log.
I haven’t gotten angry
I only did tell you the steps I have followed before contacting you for help
I have been stuck with this for 3 days now and still haven’t found a solution
The thing is the device is not here now, it is in Spain and I’m in India
The thing is we have tried everything to flash the device at that time and done everything we could
We have referred solutions in this page as I recall
whenever i try to chat with agent I get this
Sorry, live agent chat is unavailable at this time. Please try again later or CLICK HERE to open a support ticket.
So you either have to wait for the customer service staff to be back, or get the board on your hand and we can further debug it. Or can you ask whoever is able to reach the board to make a reply here?
