Our two orin nx devices fail to boot up. Help us analyze the reason and is there any patch that can fix the problem?I have attacted the logs.
MobaXterm_COM8USB-Enhanced-SERIALCH343COM8_20250812_091212.txt (1.1 MB)
MobaXterm_COM9USB-Enhanced-SERIALCH343COM9_20250812_091130.txt (17.7 MB)
First error is with PCIe C4. What thing did you use on your PCIe C4?
Jetson System firmware version r36.4.3-9d4a790e-dirty date 2025-07-15T12:37:17+0
0:00
ESC to enter Setup.
F11 to enter Boot Manager Menu.
Enter to continue boot.
??ERROR: Exception reason=0 syndrome=0xbe000411
ERROR: **************************************
ERROR: RAS Uncorrectable Error in IOB, base=0xe010000:
ERROR: Status = 0xe4000612
ERROR: SERR = Error response from slave: 0x12
ERROR: IERR = CBB Interface Error: 0x6
ERROR: MISC0 = 0x44020040
ERROR: MISC1 = 0x6354860000000000
ERROR: MISC2 = 0x0
ERROR: MISC3 = 0x0
ERROR: ADDR = 0x8000002428001000
The error in 2nd log is unknown, you need to enable UEFI log to identify what is wrong.
PCIE C4 is connected to SSD storage devices below.I will try to enable uefi log later and test again.
root@localhost:/home/agi# lspci -v
0004:00:00.0 PCI bridge: NVIDIA Corporation Device 229c (rev a1) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 195, IOMMU group 6
Bus: primary=00, secondary=01, subordinate=ff, sec-latency=0
I/O behind bridge: [disabled]
Memory behind bridge: 40000000-400fffff [size=1M]
Prefetchable memory behind bridge: [disabled]
Capabilities: [40] Power Management version 3
Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+
Capabilities: [70] Express Root Port (Slot-), MSI 00
Capabilities: [b0] MSI-X: Enable- Count=8 Masked-
Capabilities: [100] Advanced Error Reporting
Capabilities: [148] Secondary PCI Express
Capabilities: [168] Physical Layer 16.0 GT/s
Capabilities: [1ac] L1 PM Substates
Capabilities: [1bc] Vendor Specific Information: ID=0002 Rev=4 Len=100
Capabilities: [2f4] Data Link Feature
Capabilities: [374] Vendor Specific Information: ID=0006 Rev=0 Len=018 <?>
Kernel driver in use: pcieport
Kernel modules: tegra_pcie_dma_test
0004:01:00.0 Non-Volatile memory controller: Biwin Storage Technology Co., Ltd. Device 5216 (rev 01) (prog-if 02 [NVM Express])
Subsystem: Biwin Storage Technology Co., Ltd. Device 5216
Flags: bus master, fast devsel, latency 0, IRQ 195, IOMMU group 6
Memory at 2428020000 (64-bit, non-prefetchable) [size=16K]
Expansion ROM at 2428000000 [virtual] [disabled] [size=128K]
Capabilities: [40] Power Management version 3
Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+
Capabilities: [70] Express Endpoint, MSI 00
Capabilities: [b0] MSI-X: Enable+ Count=9 Masked-
Capabilities: [100] Advanced Error Reporting
Capabilities: [148] Secondary PCI Express
Capabilities: [168] Latency Tolerance Reporting
Capabilities: [170] L1 PM Substates
Capabilities: [180] Vendor Specific Information: ID=0001 Rev=1 Len=038 <?>
Kernel driver in use: nvme
Kernel modules: nvme
Is this still an issue to support? Any result can be shared?
Yes.Please help us analyze.We have opened the full uefi log and are reproducing the problem.We will attach the uefi debug log.
Any log attached?
Sorry, this is our major robot customer and we have to solve this problem. It has not been reproduced yet. The uefi debug version has already been released and is testing. Please give us some time.
Does the ssd exception picture reported below is related with this? What is the reason for this?Is the ssd PCIe ASPM error? How to disable PCIe ASPM function?
No, they should not be related.
What is the reason?It got stuck here for 30 seconds.
這裡解釋一下. 如果你需要看一下UEFI到底發生什麼狀況, 你可以把UEFI log打開.
重新build UEFI binary之後用Debug version進行燒錄. UEFI才會有log.
uart_20250919_113842.log (760.5 KB)
I have attacted the uefi debug log.Please help us to analyze.
BootOrder[0] = 0x0001 = UEFI TS512GMTE712P-VS1 J463720153 1
Looks like this boot device is missing when error happened. Is this the device in use on C4?
Sounds like the PCIe detection is not stable.
Since this is on your custom board, I would say maybe review the hardware signal quality.
