Keyboard issue on Jetson Orin agx JP6.2

sometimes my keyboard stopping responding for almost one minutes. and this phenomenon may happen twice one hour. but at that moment my mouse is ok. I tested both Wired keyboard and wireless keyboard.
Dose some one else have similar issue?

Hi,

Please provide the kernel message when the issue occurred.
Also some questions to confirm:

  • Is your device a dev kit or a custom carrier board?

Thanks

Thank you for your reply!
I’m using dev kit, this issue happen frequently if I was using Bluetooth. how to collect the kernel message ? at that moment I cannot use keyboard.

Hi,

Please try to use the serial console to interact between your host and the target device.
You could try to use minicom to access the device and run sudo dmesg commands to check the kernel message.

Thanks

understood, I will try when this issue happen again. but I usually only have this Ori agx powered on.
I think I also can collect the kernel message after keyboard recovered, right?

Hi,

Yes.

keyboard_issue.txt (76.4 KB)
Here is the outputs of sudo dmesg commands. just after keyboard recovered.

Thank you!

Hi,

The dmesg log seems normal.
Could you try connect your keyboard to other device to check whether the issue exists?

Thanks

yes, I tried on another orin agx before, same issue. with the same software environment.