KLM Royal Dutch Airlines Using AI to Boost Customer Service

Originally published at: KLM Royal Dutch Airlines Using AI to Boost Customer Service | NVIDIA Technical Blog

With the increasing volume of interactions with customers over social media channels, KLM Royal Dutch Airline is the first airline to test how artificial intelligence could assist customer service agents. “We have 100,000 mentions a week on social media,” says Tjalling Smit, senior vice president of Digital at KLM Royal Dutch Airlines. “We handle around…