Lab time exhausted on a paid self paced course

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1

Hi,

I’m enrolled in the “Getting Started with Accelerated Computing in Modern CUDA C++” course, which I paid $90 for. I was never informed that the course had limited lab time or that simply keeping the lab open for reading would count toward usage.

Now I’m seeing the error:

Error – Usage Limit: You have exhausted the lab time provided with your course enrollment.

This is extremely frustrating, as I still need to complete the course for my graduate research and had no idea my access would be restricted in this way. Also, how can I access the reading material without launching the lab machine — why does reading count as lab time, and is there any way to access or download materials without consuming lab hours?

I kindly request that you please extend or restore my lab time so I can finish the course. I believe paid course materials should remain accessible for a reasonable duration, especially for academic use.

I’d really appreciate your help in resolving this quickly.

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Hello @sxm1743, welcome to the NVIDIA developer forums.

I am very sorry that you ran into this issue. Please see this pinned post to check how to best get support for your course:

Thank you!

3

Hi Markus, thanks for responding. I have submitted a request.

Thanks,
Shruti

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