# Latest Quadro Drivers causing trouble! **URL:** \ **Category:** Drivers - Linux, Windows, MacOS\ **Created:** [November 1, 2017, 4:20am UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735 "2017-11-01T04:20:21Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![birdy](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@birdy](https://forums.developer.nvidia.com/u/birdy)\ **Post date:** [November 1, 2017, 4:20am UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/1 "2017-11-01T04:20:21Z")
I am sorry if I am not posting my question in the right forum. I could not find any support forum for the quadro graphic professional cards. I am experiencing adobe premiere and windows errors and crashes with the latest Quadro drivers. The crash happens as soon as I load a video in adobe premiere with a Opengl crash message. I was using the latest verison of MS Windows 10 (pro) + Latest Quadro (ODE) drivers. I uninstalled and went to previous driver version and still had the same problem. Finally I tried an old driver version 02/26/2017, 21.21.13.7699 and the problem stopped! It would be kind to report this and tell me if there is anything I can try on my side to fix the problem. Here are the reports from windows: From event viewer (system errors) : Display driver nvlddmkm stopped responding and has successfully recovered. From event viewer (software errors) : EVENT 1 NVIDIA OpenGL Driver Unable to recover from a kernel exception. The application must close. Error code: 3 (subcode 2) (pid=3544 tid=4228 adobe premiere pro.exe 64bit) Visit [NVIDIA Customer Support](http://www.nvidia.com/page/support.html) for more information. And this is windows error: Description A problem with your hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent Code: 117 Parameter 1: ffffe000567274a0 Parameter 2: fffff80229b6647c Parameter 3: 0 Parameter 4: 588 OS version: 10\_0\_16299 Service Pack: 0\_0 Product: 256\_1 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 1033 Description Faulting Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\Adobe Premiere Pro.exe Problem signature Problem Event Name: BEX64 Application Name: Adobe Premiere Pro.exe Application Version: 9.0.0.247 Application Timestamp: 5570309b Fault Module Name: nvoglv64.DLL Fault Module Version: 22.21.13.8569 Fault Module Timestamp: 59bd55a4 Exception Offset: 000000000100cf88 Exception Code: c0000409 Exception Data: 0000000000000007 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 1033 Additional Information 1: b2c1 Additional Information 2: b2c1e94706551492442206a8435bc9b7 Additional Information 3: b39a Additional Information 4: b39aabcb5071fa789f06b756f6f6e477 Extra information about the problem Bucket ID: d510991442b290aeba18297d9008ed67 (116448939191) ---
**Author:** ![Adrian\_H](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@Adrian\_H](https://forums.developer.nvidia.com/u/Adrian_H)\ **Post date:** [November 6, 2017, 3:00pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/2 "2017-11-06T15:00:35Z")
Hello, I encounter the same problem. After the latest Windows 10 fall Creators Update every Adobe Application fails to start normally. The screen is getting auto-disconnect. To solve the issue I must unplug the DVI cable from the Quadro P4000. -----8\<---------8\<------- Unable to recover from a kernel exception. The aplication must close. Error Code: 3 (subcode 2) Would you like to visit: [NVIDIA Customer Support](http://nvidia.com/page/support.html) for help? -----8\<---------8\<------- Thank you for any input! ---
**Author:** ![birdy](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@birdy](https://forums.developer.nvidia.com/u/birdy)\ **Post date:** [November 7, 2017, 5:42pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/3 "2017-11-07T17:42:58Z")
Thanks for your reply Adrian\_H. I also tested the new R384 U5 (385.90) WHQL Release Date:2017.11.6 and the problem is still the same. I can confirm that the older driver (02/26/2017) that I am using totally fixes the problem but I hope Nvidia will fix the problem with the newer drivers soon. I didn’t know that removing DVI cable could fix the problem. So I will try this. I just hope we will be able to report this problem to Nvidia as unfortunately I could not find any Quadro specific support forum. ---
**Author:** ![etraxx](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@etraxx](https://forums.developer.nvidia.com/u/etraxx)\ **Post date:** [February 8, 2018, 8:43pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/4 "2018-02-08T20:43:42Z")
I have the same Error code: 3 (subcode 2) I am running a Quadro K1200 in a i7-4770 #3.40 GHz w/32.0 GB ram, Windows 10 I have been getting this error only when running Sketchup Pro 2016. When the computer boots up I can open and run the program a couple of times before I get the error and have to re-boot to again get the program to run a couple of times before the error. If I run Sketchup Pro 2018 I do not have the problem at all. ---
**Author:** ![Robert\_Crovella](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/robert_crovella/32/14043_2.png) [@Robert\_Crovella](https://forums.developer.nvidia.com/u/Robert_Crovella)\ **Post date:** [February 8, 2018, 8:49pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/5 "2018-02-08T20:49:44Z")
I would encourage you all to post questions like this in the Driver forum here: [url][General Topics and Other SDKs - NVIDIA Developer Forums](https://devtalk.nvidia.com/default/board/93/general-development/%5B/url%5D) Driver Discussion about Quadro Driver Issues It seems unlikely that anyone in the CUDA programming forum will be able to help with this. ---
**Author:** ![Adrian\_H](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@Adrian\_H](https://forums.developer.nvidia.com/u/Adrian_H)\ **Post date:** [February 11, 2018, 9:17pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/6 "2018-02-11T21:17:24Z")
Hi all, To all those who encounter this error. After long researches, I have found in a blog that switching in the Nvidia Control Panel to the 3D App Visual Global Settings should solve the issue. And it works! No more crashes in Photoshop, Premiere, InDesign and illustrator of any other app using the GPU Please share your experience! PS My setup is Windows 10 PRO with Quadro P4000 ---
**Author:** ![birdy](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@birdy](https://forums.developer.nvidia.com/u/birdy)\ **Post date:** [February 12, 2018, 11:49pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/7 "2018-02-12T23:49:24Z")
@Adrian_H: Thanks for this information. In Nvidia control panel I set the Global setting to : “3D app visual simulation” and for me the problem was fixed! I tried to set same values from there to program setting (For premiere) and reverted the global setting to “base profile” and the error was back. So your solution is working but I don’t know the effect for other programs. @txbob: Thanks a lot for the link and the advice. I didn’t know about this forum before. I created a topic there :) > **[Quadro Display driver nvlddmkm stopped responding (with adobe premiere)](https://forums.developer.nvidia.com/default/topic/1029897/driver/quadro-display-driver-nvlddmkm-stopped-responding-with-adobe-premiere-/)** > > I am experiencing adobe premiere and windows errors and crashes with the latest Quadro drivers. The crash happens as soon as I load a video in adobe premiere with a Opengl crash message. It also happens when I quite adobe premiere. My display goes... ---
**Author:** ![Dillon\_115](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/dillon_115/32/11492_2.png) [@Dillon\_115](https://forums.developer.nvidia.com/u/Dillon_115)\ **Post date:** [April 20, 2018, 2:14pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/8 "2018-04-20T14:14:33Z")
I too am having crashes from Premiere with an error message from Nvidia Error Code 3 (subcode 2) It has been happening for awhile and will glitch out one of my monitors and then crash the card and I will have to do a hard restart. The system doesn’t crash as my music will still be playing but the screens go black. I have also reached out to HP technical support to see what they can say. I have tried the last three drivers and all have done the same issue. I am going to try the 3D app visual simulation setting to see if that resolves. ![NVIDIA Error Code.jpg](https://global.discourse-cdn.com/nvidia/original/3X/e/c/ec5d88fade18aa64d624fc554f9e2f3230e7cb87.jpeg) ---
**Author:** ![Robert\_Crovella](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/robert_crovella/32/14043_2.png) [@Robert\_Crovella](https://forums.developer.nvidia.com/u/Robert_Crovella)\ **Post date:** [April 20, 2018, 2:18pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/9 "2018-04-20T14:18:07Z")
This isn’t the right place to post questions like this. Please refer to my comment in this thread already: [url][https://devtalk.nvidia.com/default/topic/1025877/cuda-programming-and-performance/latest-quadro-drivers-causing-trouble-/post/5238476/#5238476[/url]](https://devtalk.nvidia.com/default/topic/1025877/cuda-programming-and-performance/latest-quadro-drivers-causing-trouble-/post/5238476/#5238476%5B/url%5D) ---
**Author:** ![billyblioumis](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@billyblioumis](https://forums.developer.nvidia.com/u/billyblioumis)\ **Post date:** [June 7, 2018, 1:04pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/10 "2018-06-07T13:04:17Z")
I realize when i changed the Monitor Resolution from 4k to 2k, i didnt get the issue anymore (so far) Weird coz i have QUADRO P2000 with an Samsung UE590 4K Monitor… So far i use the APP Video editing in global settings The way to get the monitor back was pressing WINDOWS +SHIFT+CTRL+B DRIVER VERSION : 391.58 Do you think we can have the 4K back? or some future update? ---
**Author:** ![cbuchner1](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/cbuchner1/32/14168_2.png) [@cbuchner1](https://forums.developer.nvidia.com/u/cbuchner1)\ **Post date:** [June 7, 2018, 1:49pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/11 "2018-06-07T13:49:41Z")
don’t the moderators have the power to move this entire topic to the appropriate message board? ---
**Author:** ![cedric.lalouette](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@cedric.lalouette](https://forums.developer.nvidia.com/u/cedric.lalouette)\ **Post date:** [July 12, 2018, 12:20pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/12 "2018-07-12T12:20:23Z")
I got the exact same issue here with my Quadro P4000 (397.93) and Windows 10 (1803) with Dell UP2718Q 4K 30bit display… if I switched to “3D App - Visual Simulation” it works but I can’t have 30bits mode in Photoshop or (10bpc in Premiere). I have tested many different solution from nVidia but none of them is working… such a shame… I will try the 2K things mentionned by billyblioumis. ---
**Author:** ![customerdz2ha](https://sea2.discourse-cdn.com/nvidia/user_avatar/forums.developer.nvidia.com/customerdz2ha/32/11546_2.png) [@customerdz2ha](https://forums.developer.nvidia.com/u/customerdz2ha)\ **Post date:** [July 18, 2018, 9:57am UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/13 "2018-07-18T09:57:52Z")
We have a HP ZBook 17, Quadro K3100M, latest driver 391.74 Adobe Premiere CC 12.1.1 crashed. With internal Intel video card no crash. When download older driver via device manager for the nvidia cars some 354.xx was installed. Then the Premiere app starts, but says the nvidia driver needs to be updated. Adobe has this problem confirmed: > **[How to fix Premiere Pro crash issues](https://helpx.adobe.com/in/premiere-pro/kb/startup-screen-hangs-premiere-after.html)** > > Unable to open Premiere Pro? Premiere Pro freezes on launch? Premiere Pro hangs or becomes unresponsive on launch? We’re here to help! When will be there a soultion for this problem, as we cant use editing with internal Intel video card (much to slow!). ---
**Author:** ![cedric.lalouette](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@cedric.lalouette](https://forums.developer.nvidia.com/u/cedric.lalouette)\ **Post date:** [July 23, 2018, 2:54pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/14 "2018-07-23T14:54:10Z")
Hello ! I tried to lower the resolution and… when I set to something different than the native resolution of my display (which is 3840x2160), everything is working perfectly ! So the issue only occurs when using 3840x2160 ! ---
**Author:** ![dillon.tulip](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@dillon.tulip](https://forums.developer.nvidia.com/u/dillon.tulip)\ **Post date:** [September 18, 2018, 12:52pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/15 "2018-09-18T12:52:01Z")
I was directed by nvidia to post on this thread. [url][https://devtalk.nvidia.com/default/topic/1032562/driver/p5000-crashing-with-adobe-products-/post/5253981/#5253981[/url]](https://devtalk.nvidia.com/default/topic/1032562/driver/p5000-crashing-with-adobe-products-/post/5253981/#5253981%5B/url%5D) Please move this conversation over to that thread so we can get some developers on it and fixed. Still having issues with 392.00 ---
**Author:** ![birdy](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@birdy](https://forums.developer.nvidia.com/u/birdy)\ **Post date:** [September 22, 2018, 11:51pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/16 "2018-09-22T23:51:40Z")
Ok good news, finally this problem can be fixed. To do so simply disable Deep Color within the application. Unfortunately I don’t know how to do it from nvidia cpanel or from windows. So what I did was downloading nvidiaInspector from guru3d site. run nvidiaInspector and then click on driver profile settings. find the premiere profile and not the main profile and there: disable Deep Color within the application Your premiere should now work without problem. ---
**Author:** ![andymqyq4](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@andymqyq4](https://forums.developer.nvidia.com/u/andymqyq4)\ **Post date:** [November 3, 2018, 3:09pm UTC](https://forums.developer.nvidia.com/t/latest-quadro-drivers-causing-trouble/54735/17 "2018-11-03T15:09:13Z")
Your software is titled with such esoteric nonsense presumably aimed at hyperactive gamers that I can’t fix Kernel Exceptions for Premiere. NVIDIA Control panel? is this within the GEForce Experience? How do I change this 3d app business for adobe apps, please?