# Manual Verification Request - Account Blocked on Phone Verification (Kenya)

**URL:** <https://forums.developer.nvidia.com/t/manual-verification-request-account-blocked-on-phone-verification-kenya/378376>\
**Category:** Access/Accounts\
**Tags:** nim\
**Created:** [July 28, 2026, 6:51am UTC](https://forums.developer.nvidia.com/t/manual-verification-request-account-blocked-on-phone-verification-kenya/378376 "2026-07-28T06:51:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![iankipkorir668](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@iankipkorir668](https://forums.developer.nvidia.com/u/iankipkorir668)\
**Post date:** [July 28, 2026, 6:51am UTC](https://forums.developer.nvidia.com/t/manual-verification-request-account-blocked-on-phone-verification-kenya/378376/1 "2026-07-28T06:51:59Z")

</div>

Hello NVIDIA Support Team,

I am unable to complete phone verification and generate an API key on [build.nvidia.com](http://build.nvidia.com).

Account Details:  
Registered Email: [iankipkorir668@gmail.com](mailto:iankipkorir668@gmail.com)  
Country/Region: Kenya

Issue: On my first attempt to verify my phone number, I received an error stating [“This phone number has exceeded limits” / “Your account has been temporarily blocked” — paste your exact error message here], preventing me from completing verification and generating an API key.

Purpose: Personal development and API testing — building a personal Node.js data pipeline project using NIM-hosted models.

I also emailed [help@build.nvidia.com](mailto:help@build.nvidia.com) about this on 28/07/26 but haven’t heard back yet. Could someone please manually verify my account so I can proceed? Happy to provide any additional information needed.

Thank you for your help.