Maya cant make a 2k playblast with rtx4060 gpu

hello i have this error when i try to make a big playblast (2k, 4k , etc) in maya

Keyframe MP v2.10.2
OpenGL Vendor: NVIDIA Corporation
OpenGL Renderer: NVIDIA GeForce RTX 4060/PCIe/SSE2
OpenGL Version: 3.3.0 NVIDIA 551.61
OpenGL Shading Language Version: 3.30 NVIDIA via Cg compiler
[ERROR] Failed to open input for parsing: C:/Users/Otilio/Desktop/TEST.mov (-1094995529)

i dont know what to do,

thanks